BioBidetReviews of biobidet.com

I like a Bidet but the broken/repair issues say that Bio Bidet is not the way to go. My daughter has a Bidet from another CO and never had any troubles like ours!! We got a BB600 and have had numerous “repairs”- we’ve had to send it back 3 times about 6-9 mo part each time; First- the seat had malfunction in the factory “paint” and had blotchy spotty gray spots- they sent a new one; then the water tank leaked, got repaired, 6mo later leaked again, got repaired, leaked again and now the water tank heater went out- they say its time for a new one and they will make a special discounted offer on a new one HOWEVER, each contact takes a week or 10 days to hear back from them so it drags on and on. I have not heard anything back after 3 emails re: a new replacement so they are now ignoring me. We paid about $400 for the original seat, and each repair was about a 35-$50 shipping fee. The CS is sketchy, and this is just not acceptable. I love the bidet concept but would NEVER purchase another Bio Bidet due to all this mess and dealing with them for the last year and 1/2. (Ultimately with NO RESOLVE !!)

I love their product until it broke. I have had a 6800 series bidet for about 5 years. recently, the hinge broke. I attempted to order a replacement, but the web site is a nightmare trying to place an order. when I was able to finally place an order, the order was changed somehow in the cart to a different series. I admit I did not notice this. I was just happy that I was finally able to get an order placed. they sent it to me. charged me and now expect me to pay shipping costs to return it. the support team is very slow at responding and not helpful in resolving issues. I would recommend the product but would warn you not to use customer support or attempt anything through their website.