Binowav Hearing SolutionsReviews of binowav.com

Response from Binowav Hearing SolutionsJul 21, 2021

We apologize for the inconvenience and have sent an electronic version of the manual to your email address; please check it.

Response from Binowav Hearing SolutionsJul 4, 2021

Hi Ron, the tail is used to make it easier to remove the ear tip that is in your ear, which will extend the life of the sound tube. You can cut it to length to suit your own use.

Response from Binowav Hearing SolutionsJul 2, 2021

Dear Sandor, I am Keyon, the founder of BINOWAV, and I am honored that you purchased our products. My colleague just informed me that you gave us a minimum rating of 1 star because you did not receive our reply. After an internal review, I have confirmed that my colleagues responded to your email promptly. With the latest response tonight, that makes a total of 4 answers to your message. I guess it's possible that the email service provider's server had an error that caused you not to receive our emails. In addition to your email, you can also reach us through the live chat on our website or at the phone number (323)414-5298. I assure you that the product was not sent in error. I hope that you understand our situation and modify your service evaluation according to the facts, for which I thank you. We have sent you a return label for product issues, which you can find in your mailbox. Please give the return label to USPS together with the product, and we will process your refund as soon as we receive it.. If you have any questions about this, you can also talk to us via live chat. Click directly on the website binowav.com and in the bottom right corner of the page; you will find the button to contact us. Thank you in advance for your understanding and generosity.