Binowav Hearing SolutionsReviews of binowav.com

Response from Binowav Hearing SolutionsMay 9, 2023

Thank you for taking the time to share your thoughts with us. We're sorry to hear that you've encountered problems with our product. Please rest assured that we're here to help and resolve any issues you may have. If you have any questions or concerns, please don't hesitate to contact us at [email protected] or give us a call at +1(888)884-9145. Our customer support team is always ready and available to assist you with anything you need. Thank you for choosing our product, and we appreciate your trust and confidence in us.

Response from Binowav Hearing SolutionsMay 9, 2023

Thank you for bringing this to our attention, and we're sorry to hear that you did not receive your package in a timely manner. We understand how frustrating this must be for you. Upon investigating your order, it appears that there may have been a synchronization error with our system, which led to the confusion regarding the delivery status of your package. We apologize for any inconvenience this may have caused. We want to assure you that we take our customers' satisfaction very seriously, and we will do everything we can to ensure that this does not happen again in the future. Thank you for your understanding, and please don't hesitate to reach out to us if you have any further questions or concerns.

Response from Binowav Hearing SolutionsMar 9, 2023

Hi Johnny, it seems that our emails are being blocked by your mail service provider, which is preventing our messages from reaching you. We understand how frustrating this can be and we apologize for any inconvenience this may have caused. To help you resolve this issue, we recommend that you contact our customer service team at +1 (888)884-9145. Alternatively, you may want to check your spam or junk email folder, as our emails may have been redirected there by your mail service provider. If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your business and look forward to resolving this issue for you.

Response from Binowav Hearing SolutionsMar 9, 2023

Hi Wesley, we apologize for the delay in the delivery of the extra accessories you purchased from us. We understand how important it is for you to receive your order in a timely manner, and we are sorry for any inconvenience this may have caused. Please note that we mail all the extra accessories purchased by customers once a week, which is why there was a delay in the delivery of your order. We understand that this is not an ideal situation and we are doing everything we can to improve our delivery times.