Larry J.
The aids were only sound amplifiers
The aids were only sound amplifiers. Could not hear voices clearly. Tried to return in the 45 day trial period but was told it started from the date of purchase not date of delivery. I missed return date by 2 days and didn't even have use of them. Would not last all day on a charge.
Response from Binowav Hearing SolutionsMar 9, 2023
Hi Larry, thank you for your comment regarding your recent purchase of the LUNA series hearing devices. We apologize that you were not able to initiate a return before the deadline, but we would like to address your concerns. We want to assure you that the LUNA series hearing devices are FDA certified hearing aids that have undergone rigorous testing for quality and effectiveness. Regarding our return policy, we typically provide customers with 45 days to try out our products and determine if they meet their needs. We believe that this is a sufficient amount of time for customers to evaluate the product and decide if they wish to keep it. Once again, we apologize for any inconvenience this may have caused and appreciate your feedback.