Jeffrey
Thank you!
Thank you for all your help!
Response from BindertekJan 13, 2016
Hello Jeffrey, Thank you very much for your business and 5-Stars! Bindertek Customer Service
Bindertek, Inc. offers top quality binders, office supplies, shelving, storage, briefcases and archiving for the office and home. With Bindertek you get quality, lasting document storage systems for your home or business office, including signature Bindertek Binders, with our Lifetime Binder Ring Guarantee. Need help organizing? Speak to an organization specialist today. Call Bindertek at 800-456-3453 for your organization needs.
Bindertek (bindertek.com) has 377 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingOffice Space & Supplies · Fitchburg, Massachusetts
Excellent
Office Space & Supplies · Marshfield, Massachusetts
Excellent
Office Space & Supplies · Belchertown, Massachusetts
Great
Office Space & Supplies · Barnstable, Massachusetts
New
377 approved reviews, newest moderated first
Jeffrey
Thank you for all your help!
Response from BindertekJan 13, 2016
Hello Jeffrey, Thank you very much for your business and 5-Stars! Bindertek Customer Service
Paul
They advertised a 1" binder that won't be available until next year.
Response from BindertekDec 7, 2015
Hello Paul, Thank you very much for your order and for taking a moment to leave us your feedback here on Trust Pilot. I am very sorry that the 1" Binders you ordered last month are not available until later this month. We try to make sure that all of the items we have made or bring in from all over the World never sell out but with our 1" Binders we ran in to a little manufacturing issue which caused a delay. I know it is frustrating when something is sold out! We try to be forthcoming when something is on back order. It is marked that way on our site and our Customer Service department will reach out personally to make sure anyone who is placing a back order is aware. I am sorry that we disappointed you. I will reach out to you today to see if there is anything I might be able to do to further assist you. Kind Regards & Thanks again, Sandra Stevens Bindertek Customer Service
Jeffrey
Got rid of all my conventional vinyl-covered 3-hole binders that wouldn't stay upright on the shelf. With the Bindertek 2-hole binders, I can also quickly flip through the contents by just bending the page top instead of flipping each page. Expecting to see a revolution in office supplies sweep the country, starting from Belchertown, MA.
Response from BindertekDec 7, 2015
Hello Jeffrey, We cannot thank you enough for such a fantastic endorsement! That is a revolutions we would surely love to be a part of! Thanks for your business and kind words - we appreciate it! Kind Regards, Bindertek Customer Service
Rhonda
Got the books needed in a timely manner.
Response from BindertekDec 7, 2015
Hi Rhonda, Thank you very much for your business and a great 5-Star review! Kind Regards, Bindertek Customer Service
Abbey
Our office ordered some tabs, however it was not explicitly written that we would have to pay 40 dollars in brokerage fees for shipping. I attempted to return the tabs for a refund, however I was told that we had no choice but to accept the UPS shipment and pay the fees, otherwise we would not be issued a refund for the items at all. Due to the fact we did not want to pay for return shipping as well, we accepted the shipment and kept the tabs. I was told due to the miscommunication we would receive a discount code for our next order. However, we received no emails and I received no response to my email thereafter. Due to the rude nature of the customer service representative, our office will not be ordering from this company again.
Response from BindertekNov 30, 2015
Hello Abbey, Thank you very much for taking a moment to leave your feedback for us. I apologize for any misunderstanding regarding your international order. We try to be as transparent as possible when shipping to our neighbors to the North. We post it clearly on our web site and then a Customer Service representative personally contacts all of our first time Canadian customers to make sure that you are aware that there will be additional duties and fees that you will be responsible for. If you did not receive the extra communication I apologize. We ship all orders in good faith. The fees are not ours and we cannot waive them. To receive back your merchandise into The United States would require us to pay more fee’s therefore we are unable to pay for your return. A discount was applied retroactively to this order as a courtesy. It was not made because of any misunderstanding, but completely in the spirit of trying to help you in your predicament. We did not think you would want to place another International order in the future. I spoke with Rebecca when this was offered. I will contact you today to make sure you get a copy of this. There was a lot of extra time and attention given to your order. If anyone or anything communicated was seemingly rude I once again am sorry for that. I understand the barrier of extra fee’s involved when making the decision to make a purchase in The United States. I feel like we truly went above and beyond to try and inform you and then to help you afterward. It's disappointing that you feel differently. Thank you again – we truly do appreciate the feedback. Kind Regards, Sandra Stevens Bindertek Customer Service
Mark
One of two binders I ordered was severely damaged in shipping. An online chat with a Bindertek customer service representative quickly resolved the problem, with Bindertek working to expeditiously send a replacement binder! Thank You!
Response from BindertekNov 30, 2015
Hi Mark, Thank you very much for your order and for taking a moment to leave us a great 4 Star review. Kind Regards, Bindertek Customer Service
Vickie
Absolutely hate them! Why did you have to change something that was already working great?
Response from BindertekNov 19, 2015
Hello Vickie, Thank you very much for taking a moment to share your thoughts with us. I will be in touch with you to get a few more details and see if I might be able to help you. Kind Regards, Sandra Stevens Bindertek Customer Service
Kim
There was a question regarding our order and the person who called to clarify the order was friendly, efficient and professional...above and beyond service and pleased with the quality of the product ordered.
Response from BindertekNov 19, 2015
Hi Kim, We cannot thank you enough for your business, your five stars and your kind words! Regards, Bindertek Customer Service