Bindertek Reviews | Read Customer Reviews of bindertek.com

Bindertek Reviews | Read Customer Reviews of bindertek.com

Bindertek reviews

Showing 24 reviews with 2 stars · Clear filters

Laurie H.
Apr 18, 2024
A crummy customer experience
Not an easy company to do business with. They don't pack their orders to prevent damage in transit, then hassled us with many password resets before addressing the replacement. I meanwhile decided that their $22 binders were not worth the purchase price--they don't close completely. So I asked to return them in exchange for the $11 model--and they insist on me sending them pictures to demonstrate what I don't like--and what they should already know. Clearly Bindertek thinks that customers have nothing better to do with their time, which is insulting. This purchase has been nothing but a waste of my time.
Response from BindertekApr 19, 2024
Thanks for taking the time to review your experience and we’re sorry that we didn’t meet your product/service expectations. We’ll provide a full refund for the order once your return reaches our facility.
Report
Holly
Oct 19, 2017
I received my order and two of the …
I received my order and two of the products were damaged/did not work properly. I emailed customer service with a request to hear back and have a question answered before I returned the products. I NEVER received a reply back. I ended up returning the products (well within their return parameters) with a copy of my email to their customer service rep. I'm asking for a refund for both the products and my shipping due to the fact I paid for return shipping. I'm waiting to hear back however I am not overly confident considering the customer service (lack of) I have received thus far. Inadequate experience due to lack of communication on their end!
Response from BindertekOct 23, 2017
Good morning Holly, Thank you for your order with Bindertek. We extremely apologize that your product arrived damaged as we strive to provide quality products for our customers. We will make sure to process your refund including shipping charges. Please in the future don't hesitate to call us at 800-456-3453 if you don't receive a response back in a timely manner. We strive to provide quality customer service and answers emails within the shortest possible time. Once again, we apologize for the inconvenience. Thank you Bindertek Customer Service
Report
Code
Aug 5, 2017
Your shipping rates are unreasonable …
Your shipping rates are unreasonable and far exceed customary fees by other online vendors. I'm an amazon prime member and, frankly, if they can send me something via UPS for free, why do you charge $35 for an 8 pound box?
Response from BindertekSep 13, 2017
Greetings, Thank you very much for your purchase with Bindertek and for taking a moment to share your experience with us. We are a small business and we truly charge the minimum we are able to for the number and weight of packages and distance it is traveling based on what UPS charges us. Mega retailers like Amazon have fees that they pass on to everyone to absorb shipping costs while other retailers may add shipping into the cost of the item to make it seem "Free". Unfortunately the shipping carriers do not ship anything free for anyone. We once again appreciate your feedback and your business! Kind Regards, Bindertek Customer Service
Report
MichaelC
Jul 11, 2017
The "experience " was fine, the product was not.
The "experience " was fine. It's the product that was disappointing. I ordered the same binder that I have ordered twice before. Obviously, very pleased with earlier orders. However, this recent one was a poorer quality product - more similar to what I might find at Office Depot.
Response from BindertekJul 11, 2017
Greetings Michael, Thank you very much for your purchase and for taking a moment to share a review with us. I am very sorry that you do not care for the quality of our Binders. We recently partnered with a new manufacturer in Germany to vastly improve our Binder quality to offer our customers what we feel are the best Binders in the world. If for any reason you are unhappy we offer a complete 30 day return policy. I will reach out to you directly and see if there is anything I can do to help. Kind Regards & Thanks again! Sandra Stevens Bindertek Customer Service
Report
Jeremy C.
Jun 29, 2017
The binder cover won't even close it …
The binder cover won't even close it stays open. The rings aren't very strong they are just like the ones on Wal Mart notebooks. I've had for a month or so and the top ring is starting to stay open a little which snags my sheet protectors.
Response from BindertekJul 12, 2017
Hello, Thank you very much for your order with Bindertek and for reaching out to us on Trust Pilot. In the future for the fastest service please call us Monday-Friday from 8:30am-5:00pm EST at 1-800-456-3453 or Email [email protected]. We are here and happy to help! I am very sorry to hear you are having issues with your Binders. Our Binder rings should always be opened using the one-touch mechanism and should have a tight snap close. If they have been pried apart, damaged or crushed during shipment perhaps that would cause the rings to separate. I will reach out to you to help with replacement. Kind Regards, Bindertek Customer Service
Report
Stag
Jun 8, 2017
The site's great
The site's great, and the binder cover is well made and sturdy, but the top ring does not lock tightly and the pages get caught and pull off the ring. I use it for music and it's a nightmare when trying to flip through the book. For 45 bucks, the rings should lock super tight.
Response from BindertekJul 12, 2017
Greetings, Thank you very much for your purchase and for reaching out to us about your issue. I hope your replacement for the damaged Binder has been received and gives you many years of great use! Kind Regards, Bindertek Customer Service
Report
Randy
Apr 17, 2017
Ordered a 3" binder but I received a 2" …
Ordered a 3" binder but I received a 2" . When I called them they told me that they measure the spine not the actual rings like everyone else does.
Response from BindertekApr 17, 2017
Hi Randy, Thank you very much for your purchase with us and the feedback. We try to make the Spine Width description as prevalent as possible by including in in the title of the product and several times throughout the copy on our web site and catalog. I have forwarded your feedback to our team to see if there is any way to improve this. We do offer a return or exchange with any regular purchase if for any reason you are unsatisfied. I will reach out to you today to see if I may assist you with anything else. Kind Regards, Sandra Stevens Bindertek Customer Service
Report
Code
Apr 10, 2017
Felt I had a legitimate issue and was …
Felt I had a legitimate issue and was basically just blown off. Was offered no remedy or any options.
Response from BindertekApr 17, 2017
Hi Claire, Thank you very much for your purchase with Bindertek and for taking a moment to share your experience with us on Trust Pilot. I apologize for any confusion that you had when ordering your custom seal. We do our best to make it easy and clear to order the seals as they are a customized and non-returnable item. I am glad that I could help a little behind the scenes and I hope that you may consider us again in the future. Kind Regards & Thanks again! Sandra Stevens Bindertek Customer Service
Report