Jen is not A.
Directions were sorely lacking in clarity
Y'all, I have put a LOT of bookshelves together in my 30-something life. This one was the pits. There were no written directions, just pictures that were extremely unclear. The assembly for the product is very complicated, and the pictorial instructions were confusing as hell. And this is an expensive piece of furniture! A $20 bookshelf from Walmart, I can understand bad instructions. But this? Sheesh. There were several pieces that will "lock" once you put them together, but if you do it in the wrong order you have to try to undo it and redo putting in the right piece before going back and trying again. (And do you know why it was in the wrong order? BECAUSE THE DIRECTIONS MADE NO SENSE.) Also the screws to secure the binder dividers wouldn't screw in - they'd just spin and spin. I am a semester away from a Master's degree and even with help from my super smart husband the directions (or lack thereof) were almost too confusing for me to get this damn thing together.
Response from BindertekMay 31, 2016
Hello Jen, Thank you very much for your purchase of a Binder Carousel and for taking a moment to give us your feedback here on Trust Pilot. I am very sorry that you had such a tough time with the assembly! We are always here Monday-Friday from 8:30am-5:00pm EST at 1-800-456-3453. We've all put these units together and can help if you ever need it. I will reach out soon to see if there is anything further we might be able to do for you. Kind Regards, Sandra Stevens Bindertek Customer Service