Binance.USReviews of binance.us

This is the worst exchange in the world. I sent my USDT (5 figures) in Polygon format from my Ledger just to convert to ERC-20 and send out. They blocked it for no reason. I can't send it out. Their online chat has been unresponsive for 24. E-mail gets an automatic response and NO ACTION. When this saga is eventually resolved, I will close the account for ever. I'm actually thinking of getting my lawyer involved if this is not resolved in one week.

god awful. You WILL encounter problems with withdrawls, not getting confirmation emails, etc and customer support is absolutely non-existent. They can take WEEKS to get back to you!!! That is insanity. Never using Binance.US again. Much better experience on Coinbase.

Do not use this platform. If anything goes wrong, they do not have phone support, charge outrageous fees, and any simple requests to gain their trust, they will tell you they can’t do it because it’s “too tedious” for them.

In November 2022 I created an account with Binance.US. It took a little over two months for the account to be approved. It was in review for a long time. Unfortunately I missed a big part of the Bitcoin bear market lows!!!! I provided Binance.US with everything except for my DNA!!! Copies of my tax returns, Paystubs, Bank statements, Utility bills, Drivers license, date of birth, Social Security and several other documents. The fact that it took a long time bothered me, but I understand that Binance.US was just doing their best to know their client (KYC), and comply with regulatory requirements. I respect that aspect of Binance.US. What really bothered me is that I linked a bank account to my Binance.US trading account and successfully processed two small purchases. Specifically, I purchased $55 dollars worth of Bitcoin and $55 dollars worth of Ethereum. I had no issues with the first two purchases. I was just testing things out. When I tried to process a third purchase, the third purchase failed. I waited for a bit and tried a few more purchases, and all of them failed. I linked another bank account because I thought that there might be an issue with the first bank account that I linked, but the second bank account also failed. I waited a few days and had the same issue. My account was locked out and frozen. I contacted the online customer support team to see what I was doing wrong. I just wanted to invest a little more money. My two small purchases triggered a fraud alert and freeze on the account. It took about an hour for that to be figured out. I spent several hours working with the online customer support team. Fortunately, I was participating in an all day online training seminar. That is the only reason why I was able to spend so much time online going back and forth with the customer support team. I basically had to go thru another verification process, which will take about 7 more days!!! I had to provide my drivers license again, take a video selfie and provide recent bank statements for the two banks that I used when trying to buy crypto using Binance.US. I went thru four customer service representatives!! The first one cut me off after about an hour as he had to go to lunch and transferred me to someone else. I had to rewrite all the text messages over again to re-explain the issues that I was having. After about 40 minutes the 2nd rep told me that he would have to transfer me to another department as they would be able to help me. After another 30 minutes the account set up rep (i.e., 3rd rep) told me that he would have to transfer me to the fiat division! It was about three hours of back and forth, and research. I was providing them with screenshots of the error messages that I was getting, and they kept performing research on their end. After all the work and effort my issue still has not been resolved!!! The 4th rep told me that it would take about another 7 days to review my account again. This is after I provided them with my video selfie, drivers license and bank statements! The only reason why I have not closed out my account with Binance.US is because I have already invested so much time (over two and a half months) to set up the account, and provided so much sensitive and confidential information, and data that I don't feel comfortable with closing the account with so much of my sensitive information being stored in Binance.US servers. This is the only reason why I am still doing business with Binance.US. I don't want this to have all been a total waste of my time. I should have gone with Gemini or Coinbase. I am very unhappy with Binance.US. Their customer service team is not well trained, and you have to spend too much time trying to get issues resolved. It's weird that fraud alerts get so easily triggered when you are trying to purchase crypto. Just imagine trying to withdraw crypto. If you decide to do business with Binance.US, keep in mind that you could run into many issues. One being not being able to buy crypto using their exchange platform because you are constantly being audited, and fraud alerts are easily triggered by you investing with bank accounts that you set up and link to Binance.US. That is what I find most troubling. I linked a bank account to my Binance.US account, and successfully processed two transactions. Why would ongoing, recurring transactions be flagged as suspicious! Does not make any sense to me, and none of the reps could explain that. I wanted to make sure that I process things to conform with whatever procedures Binance.US has in place. But they can't even articulate what they need from me to avoid any ongoing disruptions.

incredibly bad and expensive service, I opened binance 2 months ago only have done 5 transactions and now my account is restricted for no reason, it's being two weeks and I cant access to my funds, customer support is the worst, only reply that the same text after making you wait for 20 minutes, withdrawals are disabled it feels like a scam, what a pity! my Support Ticket: 2653501

Less than 1 star. After accepting $9,000 dollars and my purchase of Bitcoin they locked my account and asked for a video of me holding my drivers license 5 times and copies of my bank statements plus the front and back of my drivers license. After I did this several times they totally locked my out of my account, so I assume now that they have all my information and my bitcoin their going to try and steal my identity. I'm going to have to close my checking account and pay for identity protection.

Well even a single star to this company is undue compliment ! I could never imagine any crypto exchange, or in fact any business entity, as worst and inefficient as Binance.US. I have been trying to get my locked money out from them for past 3 months now - more than a dozen reminders on the support ticket over a period of 3 months ! Nothing has worked. Their online support folks would say some one will work on it and I would get a resolution on the email support ticket . This has never happened. And my account continued to be disabled leaving me no way to withdraw my balance and close the account!

This is a horrible site with little security. It seems you can not change email addresses. Once you bind your SSN to an email it is impossible to change the email address. This is a huge security risk and so I do not use that email and now who knows what they will do with the account as I can not access it. Please understand I do not want to use this service I am just worried that my information is compromised on their system as I have lost control of the account email which is tied to my SSN. Not sure what else to do other than try and figure out how to contact an attorney or someone that is able to communicate with this company. GOOD THING I DID NOT USE THIS EXCHANGE!