Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

Showing 293 reviews with 1 star · Clear filters

Kate
Apr 13, 2024
Unreliable and sketchy
UPDATE: 4 days later and Support is now telling me that I never submitted any documentation. So the hour-long conversation and documents upload 4 days ago was for nothing. What on Earth is going on over there? There's always a bug or something extremely broken on the platform - it's as if no one is actually working on it or monitoring it. This time none of my authenticator codes worked for logging in, though they always have in the past. So I had to send two photos and a video of myself to support in order to reset the authenticator app, though I'm certain the bug is on their side. Now I'm locked out of my account for days waiting for a resolution from Binance Support. As soon as I'm logged in I am transferring my coins to Coinbase and shutting down my account. Binance doesn't feel professional at all.
Response from Binance.USMay 27, 2026
Hi Kate, Thank you for reaching out about your account access and authenticator reset experience. We’re sorry to hear this has been frustrating, especially after submitting documentation and waiting for a resolution. For privacy and security reasons, we can’t discuss account-specific details on Trustpilot. We’re currently requesting additional information through Trustpilot so our team can better review your case, or you can visit https://support.binance.us/en/ for further assistance. Regards, Binance.US
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Ricky
Mar 2, 2024
Sent 10k USDT from my Coinbase wallet…
Sent 10k USDT from my Coinbase wallet to binance us and the deposit never showed up!! I contacted customer services and explained my issue and basically was no help at all.. I Contacted Coinbase as well which they instructed me to reach out to binance because the transaction was successful/completed on their end which was correct as it shows on the blockchain.. gave them my hash id And later told me they see the funds but couldn’t access them cause it’s unsupported on their platform since when was USDT sent on poly or ETh network unsupported? They could have easy have did a reverse which I have had done before on another exchange but not binance!! 😤 Case ID #77491368
Response from Binance.USMay 29, 2026
Hi Ricky, Thank you for reaching out about your USDT deposit experience. We’re sorry to hear this has been frustrating, and we understand how concerning it can be when a transfer does not arrive as expected. Crypto deposits depend on the exact asset and network used, and unsupported deposit methods may require additional review. We’re currently requesting additional information through Trustpilot so our team can better locate and review your case. At your earliest convenience, please provide the requested details through Trustpilot. Regards, Binance.US
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Jordan K.
Jul 25, 2023
Trash platform with excessive fees and…
Trash platform with excessive fees and zero customer support. Unbelievable.
Response from Binance.USMay 27, 2026
Hi Jordan, Thank you for sharing your feedback. We’re sorry to hear you were frustrated by fees and your support experience. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. Binance.US now offers some of the lowest trading fees in the U.S., and we’d welcome you to check out the latest improvements. Regards, Binance.US
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Angalina B.
Jul 22, 2023
Scammers have deactivated their account and are not giving away funds
I have not seen a worse platform, I made the first deposit, after a few hours my account was blocked, contacted support, provided all the information on request, the answer to the mail did not come, I do not have access to the account.When contacting live chat, I am simply blocked and funds are being held illegally.I ask everyone who reads the review to be careful.This is a scam.My account is linked to this mail
Response from Binance.USSep 24, 2026
Hi Angalina, Thank you for sharing your feedback. We’re sorry to hear about the account access and support experience you had at the time. Since this review was posted, we’ve made significant improvements to both our customer support and platform experience, including improvements to account review and support processes. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case and provide the appropriate next steps. Regards, Binance.US
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Trung L.
May 17, 2023
Pls run away!!!
Pls run away, run away, run away. This company will soon go down the hole. My acc is locked. No customer support exists effectively to help. Fund is locked inside, haven't seen when should I get it out. Hopeless ! This exchange shouldn't be allowed to operate in USA. Looks like a fraud operation.
Response from Binance.USJul 2, 2026
Hi Trung, Thank you for sharing your feedback. We’re sorry to hear about your account access and support experience, and we understand how frustrating it can be when funds are inaccessible during an account review. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case and provide the next steps. Regards, Binance.US
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FreeMan O.
May 12, 2023
Horrible support
Horrible support. It’s as if they know there’s a problem with withdrawing funds that have been cleared, but won’t release them until you send them an email. Then, a couple days later, they will respond to your email with a completely obvious rationalization, and condescending answer. By this time though, the problem has been resolved. They are condescending, completely irrelevant, and straight up lie to customers. Absolutely atrocious company. I would stay far away from them.
Response from Binance.USMay 27, 2026
Hi FreeMan OnTheLand, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal and support experience. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, and we’d welcome you to check out the latest improvements. If you still need assistance, please visit https://support.binance.us/en/. Regards, Binance.US
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Jerry
Apr 17, 2023
Says I am 'not verified."
I have had an account for a couple of years and never had trouble sending them funds or signing in. when I went to withdraw funds they tell me I am "not verified." No apparent way to verify and ZERO response from the support group on how to verify. Just auto email replies to me. They are totally unresponsive to anything. Unlike others here I can still get into my account to see it, they just won't let me do anything with it. I only hope that you do not get involved with them.
Response from Binance.USMay 27, 2026
Hi Jerry, Thank you for sharing your experience. We’re sorry to hear about the verification and withdrawal concerns you described, and we understand how frustrating it can be when next steps aren’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Neal
Apr 12, 2023
Inept morons
They screwed up their plaid integration so the only option to hook up a bank account is through manual verification of microcharges. Then I completed their advanced verification and their UI showed that I should be able to deposit up to $1M USD. However, I was unable to deposit even $40K in USD -- they were still enforcing a $1K USD deposit limit. Their chat and customer support are unreachable. I'm no longer going to have anything to do with binance and neither should you.
Response from Binance.USMay 27, 2026
Hi Neal, Thank you for sharing your feedback. We’re sorry to hear about your experience with bank linking, deposit limits, and support access. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to USD deposit and withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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