Scott T.
Misleading advertising and extremely bad customer service!
I had a horrible experience Binance.us. Their advertising links with Binance.com. They are sister companies but do not offer the same product. I tried subscribing to Binance.com but it directed me to Binance.us. I assumed that they sold the same product and made a deposit incurring a fee. When I tried buying the crypto I wanted they did not offer it it would not refund my entire deposit even though they know they have misleading advertising. I would highly recommend using crypto.com over them.
Response from Binance.USMay 27, 2026
Hi Scott, Thank you for sharing your feedback. We’re sorry to hear about the confusion between Binance.US and Binance.com, and we understand how frustrating it can be when expected features or assets differ by platform. Binance.US and Binance.com are separate platforms, and available features, regions, and assets may differ. We’re currently requesting additional information through Trustpilot so our team can better review your experience, or you can visit https://support.binance.us/en/ for further assistance. Regards, Binance.US




