Binance.USReviews of binance.us

They froze my account despite me completing their virtual verification process. I uploaded my ID live, did the face scan, and still—nothing. My account remained locked. Then, they had the audacity to ask me to record a video of myself holding my ID, reciting some ridiculous script, and send it via email. Are you serious? This is beyond frustrating. Avoid this company at all costs. My money and savings are now inaccessible, and they refuse to help.

They only provide chat support and it always says there's a 5 minute wait endlessly. Today I actually got someone online after 20 minutes. Now I'm waiting endlessly for him to respond. The sms account validation is not working and I still can't get into my account after complaining to the Better Business Bureau and having them update my phone number in their system. I finally got in because the sms messages were blocked at some point and going into some hidden place in my android phone. That doesn't excuse the system that is not smart enough to tell you what you're actual wait is instead of 5 minutes endlessly. I literally waited maybe an hour in the past and never got support. Then when the guy got in, he was slow as hell. A reply every 5 minutes. That's not good customer service, but at least maybe they're not trying to rip me off and I can get into my account.

When i say horrible fees i mean horrible fees for example if you were to send $40 the fees is $18 compared to coinbase which is below $2 NEVER use binance.us or binance.com USE COINBASE 100X EASIER AND NO HIDDEN FEES!!! Garbage site screw binance as a whole.

Binance stopped supporting the trade/buy/sell of their own coin BUSD and now I'm stuck with $2000 of unusable crypto. Can't deposit to my bank. Can't trade or convert to another coin. Customer service is nonexistent. You can only try to receive help via chat. The chat is overwhelmed and wont connect you with anyone. Told i'll receive an email when chat is available. Days later i'll receive an email saying someone is available to help me. When i click the link it takes me right back to the original chat with the same message saying they are experiencing too much traffic and someone will email me when they're available. Total joke of a platform.

“BINANCE” AKA ANTI ROBIN-HOOD. Absolute worst trading platform of all time. Non existent customer service. Preposterous fees. Atrocious unprotected security. Absolute disservice for your hard earned investment. Your digital assets are not secure. Learn from my mistake and use Coinbase.

I wanted to share my experience as a first-time customer on Binance.US because it was incredibly frustrating and left me feeling misled. I recently converted 1,801 USDT to BTC on Binance.US. The conversion screen explicitly stated “no fees”, so I trusted it. However, after the transaction, I realized that Binance applied a significantly inflated exchange rate: • Rate applied: 98,857.1 USDT/BTC • Market rate at the time: ~102,000 USDT/BTC Because of this, I received 0.01625028 BTC instead of what I should have received (~0.01766 BTC), costing me roughly $144 worth of BTC. The Problem: • The “Preview” screen only showed the BTC amount (e.g., 0.01625028 BTC) but didn’t show the USD equivalent. • Without knowing how much that BTC translated to in dollars, I had no way of realizing the inflated rate or the loss I was taking. • Binance claims “no fees,” but the spread acts like a hidden fee that’s not made clear. The Support Interaction: I contacted Binance Support to resolve this issue, and here’s what happened: 1. They initially told me the cost difference was due to market conditions and “spread.” 2. They contradicted themselves by later saying there are fees included in the total amount shown before confirming. 3. When I pointed out the lack of transparency and misleading “no fees” claim, they apologized but said there’s nothing they could do. 4. They escalated my case to their internal team, but the response was the same—no refund, no resolution. 5. Eventually, they started sending me links to generic fee explanations, completely ignoring the core issue of miscommunication and hidden costs. Why This Matters: As a first-time user, I expected better. Binance claimed there were no fees, but the inflated rate cost me significantly more than any fee would have. If the spread is part of the cost, it should be made crystal clear—not hidden behind misleading claims. This process has been exhausting, and the lack of resolution or accountability is disappointing. I trusted Binance to be transparent, and instead, I was left feeling scammed out of my money. If you’re thinking of using Binance’s “Buy Crypto” or “Convert” feature, beware of the hidden spread costs. Use the Advanced Trading option instead, where you can place limit or market orders to avoid these inflated rates. I hope Binance improves their transparency and stops advertising “no fees” when there are clearly hidden costs. I’m sharing this so others don’t fall into the same trap.

I waited for two months to activate my account, and it was not activated faster, I sent for the team all what they asked me for my ID, bank statement, water, and electricity contract to prove the address and record a video with carrying the ID and after all this, they did not open my account and tell me a stupid reason by the service agent in charge (which is that I do not use login from the same residential location) Do I have to leave my job and not go anywhere to use the platform? I don't understand why this team is so bad and doesn't respect users in responding to all emails professionally. I will file a complaint to law enforcement authorities and claim compensation as you have restricted my freedom and excluded me without my will from using a website without any legal basis for that and without any reason. Binance.US ticket 2812018

Impossible to get your money or crypto out