Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Website
binance.us
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Your onboard process sucks ass
So Caden , instead of apologizing, why don’t you help me?
Response from Binance.USJul 10, 2025
Hi David, Thank you for taking the time to share some feedback about how our onboarding process went for you. I'm sorry to hear that your experience with New User onboarding was frustrating!
I had a chance to review your interaction. We recognize that the initial sign-up process is vital to a good overall experience and leaves a lasting impression. I apologize that we missed that mark with you this time.
Thank you again for taking the time to share your experience.
- Caden | Director, CX
AB
Amma B.
Poor Services
Poor services! Don't open an account with them or risk losing your funds!!
Response from Binance.USJul 2, 2025
Hi there,
We're sorry to hear that your experience was frustrating. We appreciate you bringing this to our attention and we'd like to understand more so that we can help.
The security of customer funds is our highest priority, and we take reports like this very seriously.
If you could please provide a conversation ID you may have, or reach out through our Live Chat support messenger, our team can review this right away.
Thank you,
The Binance.US Team
UO
Umb O.
Has NO Customer Service Support
NEVER trust your money to a platform that has no human support. And I mean none. They have zero phone numbers, emails, no contact information to contact a soul. You have to use their "AI support" system which is a retarded series of multiple choice questions that won't address anything specific.
I would burn my own money in a bonfire before ever trusting this horrible platform again. Thank god I didn't buy anything on here, it's trash.
Putting their junk emails in spam and forgetting I ever found this place a couple years ago. Binance.us, meet my spam folder. Contacting the FTC as well. No place that's handling other peoples' money should have "AI support" only. If you can't reach a person at these places, you cant solve complex issues, and that's a great way to lose your money.
Secondly, if they can't even afford human customer support, how prosperous could they be? lol
Response from Binance.USJul 2, 2025
Hi there,
We’re genuinely sorry to hear about the frustrating experience you had with our support system. We understand how crucial it is to speak with a person when you have questions about your account, and we sincerely apologize that we didn't make that process easier for you.
We want to clarify that while we do not offer phone support for security reasons, our human support team is available 24/7. Our support bot is the first step in the process, but if your issue is not resolved, you can always request to speak with a live agent to create a support ticket. We are here to help with complex issues, and we regret that this was not your experience.
The trust and security of our customers are our highest priorities. We are committed to empowering our customers through education and top-tier service, and we are disappointed that we let you down. We know that trust is built on consistent action, and we hope to have the opportunity to restore your confidence in us.
If you were able to create a support ticket, please provide the ticket number or conversation ID so that we can investigate this for you right away.
Sincerely,
The Binance.US Team
AB
AB
Aggressive support
Aggressive support. Not helpful.
Response from Binance.USJul 2, 2025
Hi there,
We're sorry that your experience with our support team was unhelpful and felt aggressive. Your feedback is important to us. Our goal is to always provide a consistently supportive, empathetic experience for all of our customers when you reach out for assistance.
We'd like to understand more about your experience. Could you please provide a conversation ID from your interaction? Once we receive that, our team will review it right away,
Sincerely,
The Binance.US Team
SH
Sandor H.
Horrible company
Horrible company. They bleed you dry with hidden fees and don't want to give you your money back.
Response from Binance.USJul 2, 2025
Hi there,
Thank you for your feedback. We're truly sorry to hear about your frustrating experience with fees associated to transacting. This is not the standard of service we aim for, and I understand your concern.
To clarify, there are two types of fees you might encounter. Exchange fees are charged by Binance.US for our services, while network fees (or "gas fees") are paid to the blockchain network to process transactions. These network fees are not collected by us and can vary depending on network traffic. We aim to be as transparent as possible about all fees before you confirm any transaction.
Sincerely,
The Binance.US Team
HS
HEGEL S.
It’s a total fraud
It’s a total fraud, does brokers only have intentions to take advantage with people with any knowledge about the businesses online, at the end they always have a “something to do” before to transfer your profit and the people never saw any penny, I have all the information about that actions with my Dad and the compliment is on the way for the attorney at the FBI
Response from Binance.USJul 2, 2025
Hi there,
Thank you for your feedback. We're truly sorry to hear about your frustrating experience.
We'd like to learn more about your particular situation to understand what happened more specifically. If you'd be willing to share a conversation ID here, or a User ID privately, we'll review to see how we can help.
Best,
The Binance.US Support Team
PI
Pixelido
Waste of time and money.
2 months of waiting and still no business verification. I spent hours filling out their endless form and, despite contacting support twice, all I got was vague responses like “the internal department is handling it.” This process has been a complete waste of time and money.
Response from Binance.USJul 2, 2025
Hi there,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the frustrating experience you've had with your business verification. Waiting two months and receiving vague responses is not the seamless and supportive process we aim to provide for our customers.
Our verification process, while thorough, is designed to ensure the security of our platform and all our users. We are committed to building a secure, reliable, and user-friendly platform, and your feedback is an essential part of that process.
Thank you again for your feedback,
The Binance.US Support Team
RT
R T B.
Firstly Binance bought CoinMarketCap…
Firstly Binance bought CoinMarketCap back in 2022, Well CoinMarketCap is blatantly stealing money from people so I complained to the company that owns them and what I was told was that they did buy CoinMarketCap but that platform runs itself and that Binance is not responsible for what they do. ( Thats Total BS), Binance owns the company then they are responsible for the actions of that company. When I informed them that was BS and that they are responsible for the actions, they tried to pull a fast one on me by saying that it must of been Bought by Binance US and not by Binance International, I started to laugh so hard at this. BINANCE JUST DOESNT WANT TO ADMIT THAT YES THEY ARE RESPONSIBLE Binance is getting away with using that platform to steal very large amounts of moiney from people. money from people STAY AWAY FROM BINANCE
Response from Binance.USJul 2, 2025
Hi there,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the frustrating experience you've had; we take concerns like yours very seriously.
We want to help clarify the situation, as we understand how the similar names in the crypto space can be confusing. Binance.US is a separate, U.S.-based and regulated company that serves American customers. The acquisition of CoinMarketCap was carried out by Binance.com, which is a distinct global entity.
While we share a commitment to building the future of crypto, Binance.US operates as an independent company, and we aren't involved in the day-to-day operations of CoinMarketCap.
We know this distinction doesn't lessen the frustration you're feeling. Being customer-centric is at the heart of what we do, and it's disheartening to hear about your experience. As we work to be the most dependable destination for crypto in America, we want to ensure every user feels secure and supported.
We are here to help with any questions you may have about your Binance.US account or our services. Please don't hesitate to reach out.
Best,
The Binance.US Team
