Binance.USReviews of binance.us

Response from Binance.USMay 28, 2026

Hi Bill, Thank you for reaching out about your fund access experience. We’re sorry to hear this has been frustrating, and we understand how concerning it can be when funds are on hold longer than expected. For privacy and security reasons, we can’t discuss account-specific details on Trustpilot. We’re currently requesting additional information through Trustpilot so our team can better review your case, or you can visit https://support.binance.us/en/ for further assistance. Regards, Binance.US

Response from Binance.USMay 27, 2026

Hi Ronnie, Thank you for reaching out about your recent experience on Trustpilot. We’re sorry to hear about the deposit and bank-linking concerns you described, and understand how frustrating this can be when you’re trying to buy crypto. We’re currently requesting additional information through Trustpilot so our team can better review your case. At your earliest convenience, please provide the requested details, or visit https://support.binance.us/en/ for further assistance. Regards, Binance.US

Response from Binance.USMay 27, 2026

Hi Jose, Thank you for reaching out about your account access concern. For privacy and security reasons, we can’t discuss account-specific details on Trustpilot. Please continue working with our support team through your existing case, or visit https://support.binance.us/en/ for further assistance. Regards, Binance.US

Response from Binance.USMay 27, 2026

Hi Shobhan, Thank you for reaching out about your withdrawal experience. We’re sorry to hear this has been frustrating, and we understand how important timely fund access is. Some withdrawals may be subject to holds or review based on deposit timing, payment settlement, or account security factors. We’re currently requesting additional information through Trustpilot so our team can better review your case, or you can visit https://support.binance.us/en/ for further assistance. Regards, Binance.US

Response from Binance.USMay 27, 2026

Hi Bryan, Thank you for reaching out about your account access concern. We’re sorry to hear about the delay and understand how frustrating it can be when your account is locked. We’re currently requesting additional information through Trustpilot so our team can better review your case, or you can visit https://support.binance.us/en/ for further assistance. Regards, Binance.US

Response from Binance.USJul 30, 2025

Hi Dave, We're sorry you've been having so much trouble getting your bank account linked despite the confirmations from our system that previous attempts should have already been successful. Often times, removing the payment method or linked account first and then retrying to link it once more will resolve similar issues. I had a chance to look up your account and was able to identify a similar issue. If you log in to your account, you should receive instructions on how to resolve it. I've also escalated your previous conversation for the team to review more in depth to get this resolved. Thank you for sharing your feedback with us. Caden Binance.US Support Team

Response from Binance.USJul 17, 2025

Hi Bernie, I apologize for the frustrating experience you've had with your recent deposits and account access. We understand how important it is to have smooth and reliable access to your funds, and we hear your concerns about the delays and the account lock. We're committed to providing a secure and dependable platform for all our users. While there are a variety of reasons that funds may be temporarily held related to anti-fraud or security measures, we're truly sorry for the inconvenience and the unexpected hurdles you've faced We've sent you a private request from TrustPilot for more information to review this with you further. Please respond to that message with your conversation ID and we'll review the details to understand more about what happened, as well as any potential resolutions. Thank you again, Caden The Binance.US Support Team

Response from Binance.USJul 9, 2025

Hi Shawn, we sincerely apologize for the frustrating experience you've had with our customer service and the unresolved issue regarding your funds. We understand how concerning and stressful it can be when you feel your money is being held without clear I was able to review your situation and have sent you an update on the support ticket in your account. Thank you for taking the time to share more details about your experience. We're committed to doing better and will use your feedback to improve our processes.