Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

Showing 293 reviews with 1 star · Clear filters

Jeff T.
Sep 6, 2020
Binance.US Worked great UNTIL I…
Binance.US Worked great UNTIL I registered with my US Passport, utility bill, and selfie photo - then they locked my account, didn't respond for a week or so, never fixed it and when I try to reset my account, right after it says something like "we are going to ask a bunch of personal questions, don't guess if you don't know the answer", then i get a red popup in my browser saying system busy for about a month now (tried chrome, edge, ie). I moved to bittrex but worry that binance.us has my passport, photos, ss#. I wish I never heard of them. Update 2020.09.08: I re-requested to open a ticket (ticket#64031) and got a response back within a couple hours that they will look into in so maybe I should be hopeful. Update 2020.09.14: Hope was not warranted - 6 days have passed and they have done nothing to re-enable my account. What is wrong with the people and business of binance.us. Just awful. Update 2020.09.14: @dodober Recognize these reviews are for Binance.US not Binance.com (which is problematic to USA customers).
Response from Binance.USJun 3, 2026
Hi Jeff, Thank you for sharing your feedback. We’re sorry to hear about your account access, verification, and support experience, and we understand how concerning it can be when personal information is involved. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification and account access flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Maggie W.
Sep 5, 2020
Probably the worst exchange I had used…
Probably the worst exchange I had used in my entire crypto experience. Constant non-scheduled maintenance, website is laggy and what's up with app not working? All of these are during the bull run. Something is fishy for sure.
Response from Binance.USJun 3, 2026
Hi Maggie, Thank you for sharing your feedback. We’re sorry to hear about your platform performance, maintenance, and app experience, and we understand how frustrating technical issues can be during active market conditions. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to the app and trading experience. We’d welcome you to check out the latest improvements. Regards, Binance.US
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Phil
Aug 26, 2020
Account locked, 3 weeks and counting
My account was locked. I was given no reason why. I was told to provide a video with proof of ID which I sent in. It has been 3 weeks now, zero communication or updates to the status. This is highly unacceptable.
Response from Binance.USJun 3, 2026
Hi Phil, Thank you for sharing your feedback. We’re sorry to hear about your account access and support experience, and we understand how frustrating it can be when account review takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Patricia M.
Aug 7, 2020
Binance.US is great when it works but horrible customer support.
Binance.US is great when it works. ACH deposit availability and while you have to wait 10 days to withdraw $$/crypto but terms are clearly posted so no surprises there. However, ACH system has been "buggy" with time out errors and requires you to re-establish connection and that is extremely annoying. The reason why I would not recommend Binance.US is their customer support. I am going on my 3rd day without any response to customer support ticket and my account has been locked up. No telephone number to call and zero response to email. When you have thousands of dollars and a company doesn't respond that is a huge red flag. Yes, they have very competitive fees, relatively easy to use but that doesn't make up for glitches and horrible response time to issues.
Response from Binance.USJun 3, 2026
Hi Patricia, Thank you for sharing your thoughtful feedback. We’re glad to hear Binance.US worked well for you in some areas, but we’re sorry to hear about your ACH, account access, and support experience. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to USD funding and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Jim H.
Jun 30, 2020
10 day wait
I needed to send a friend $50. I signed up. It was easy. I linked my debit card. I bought BTC. I did the withdraw and got an error. Have to wait 10 days for a $50 deposit.
Response from Binance.USJun 3, 2026
Hi Jim, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal hold experience, and we understand how frustrating fund availability timelines can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding and withdrawal flows. We’d welcome you to check out the latest improvements. Regards, Binance.US
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