Binance.USReviews of binance.us

WARNING! DO NOT USE BINANCE.US. RANDOM LOCKOUTS. ABSOLUTELY TERRIBLE CUSTOMER SUPPORT. A few weeks ago, I went through the binance.us account opening/verification process. Upon successfully completing the process and being verified I was locked out of my account for no reason whatsoever. I hadn't even made a single transaction yet! I followed the automated login procedure to unlock/reactivate my account but when I get to the "Answer Questions" page to verify my account and press the "start answering questions" button I just get a "System Busy" error. So I cannot reactivate my account using this method. FYI the "system" has been "busy" for over two weeks now so this function is obviously broken. I followed the "alternate" unlock/reactivation procedure by opening a support ticket and submitting my reactivation request along with a picture of myself holding my ID and a written unlock request, and a video of myself holding my ID and making the required unlock request statement. When I submitted this ticket, I received an automated response that advised me to follow the automated unlock method I describe above. The ticket asked me if that solved my issue. Obviously it did not solve my issue so I responded to the ticket to request my account be unlocked (again). It has been over a week and I have received no other response from binance.us to that support ticket. I started a binance.us support chat. After an annoying exchange with a bot, I was finally placed in queue at number 70. After waiting for almost 2 hours I was finally able to chat with a real person and explain my issue. The support tech could not unlock my account (supposedly due to security procedures), but "kindly" submitted another support ticket on my behalf that was promised to be handled within 48 hours. The next day I received a response that said the email address associated with the ticket was not in the system so they couldn't help me. This is the exact same email address that I used to open my account, verify my account and that I use to log into my account before it became locked, and the email address that I use when I attempt to log into my account and enter the automated unlock procedure. So, this IS the email address in the system and IS the email address associated with my account. I responded as such to the support ticket. It has been a few days and I still have received no further response from binance support. I have since gone on the reddit forum and other places to research this issue. I have found to my dismay it is very very common. NUMEROUS PEOPLE ARE EXPERIENCING RANDOM LOCKOUTS FROM THEIR BINANCE.US ACCOUNTS AND RECEIVING NO CUSTOMER SUPPORT TO REACTIVATE THEIR ACCOUNTS. This is not the kind of behavior I would expect from a professional exchange that handles millions in people's money. I am very thankful I had not yet transferred any funds to my binance.us account before this issue occurred or I would be seriously freaking out (as I'm sure many are...). BE WARNED! UNLESS YOU ARE OK WITH YOUR FUNDS BEING RANDOMLY LOCKED UP WITH NO WAY TO RETRIEVE THEM, THEN DO NOT USE BINANCE.US!

worst service ever! they will not solve your problem.

Stay away from this exchange they will hold your money and not contact you... binance.us gets a F on their report card...

Wow, where to start. Well let's talk about how they double charged my checking account, which put me in the negatives. Which turned into a chargeback and I was slapped with high fees. When I tried to get this resolved, they never responded. I sent numerous support tickets, most were ignored or they would respond with a statement that was completely off topic and irrelevant. They never reimbursed me for my fees, they never even ACKNOWLEDGED that they SCREWED UP! This is a pathetic company and I encourage you all to stay away! I'm going back to Coinbase, at least they never charged me twice. Binance.us you need to clean up your act.

1\ ACH doesn't work from chase, us bank and Bank of America. Their engineering team is so incompetent they cannot fix this Daily limit bug: Rejected Amount exceeds the day limit: 0.01. You can only deposit 1 cent!!! and it doesn't work. 2\ Same day wire never works. do not waste your money. They cannot read the transfer reference number from Bank of America or US bank. 3\ You cannot withdraw from your binance wallet to kraken or anywhere. you get this message: suspended due to risk management. 4\ customer service is so incompetent and takes for ever to respond. No one knows what they are doing. I wrote many emails to the founders and they don't care to respond or fix this stupid issue. This company sucks.

I started my account with Binance.US in Sept 2020 after my state was available. After submitting personal information for verification my account was disabled. After numerous emails to support, I have yet to get a response. My account is still disabled. They also disabled a family members account 2 months before this after purchasing and held their crypto hostage for over a month. Be careful with Binance.US. Something is extremely shady.

I started my account with Binance.US around July, 2020. On 09/03/2020, my account was disable, after numerous email with the support team and provided my personal information for verification. My account still disable and no answer. What is going on with this company? Binance.US. No! No! No! BAD BUSINESS!!!!! Anyone out there, Be careful with Binance.US.

Binance US is garbage. Stay away from this platform. I sent a wire for $500 and it took them 1 week and hounding them. I had no intention of sending a wire but their ach wasn't working for over 2 weeks. Still haven't resolved the problem. No customer service. I had my account hacked trying to reinstate it and when I try it says system busy. Coinbase far better . They are in the technology business with no technology. Customer service is poor. Stay away.