Ragani
Worst Customer Service Ever
The US Binance exchange site sent me an email that they were closing my account, and for no reason. I'm fully verified, and I had been using the exchange for months without issues. I replied to their 4 emails requesting further verification, but then received an email that they are closing my account for no reason and I cannot get my remaining funds off the account. Worst customer service ever. Takes them weeks to get to my messages-- just over two months total for them to reply to the latest issue. The exchange also gives you an anti-phishing security word to use on their emails, but they don't use them consistently on all their emails, so you will never know which ones are real and which ones aren't. (Their account closing emails never had the anti-phishing word on them, and they explained that this is because they send their email replies to another company (??), and hence no security word appeared.) Worst exchange experience I've ever had, and now I just want my coins back. Update (05 June 2026): Wow, it took them over 5 years to reply to my post (see below, and in their reply nothing is actually resolved, just another invitation to jump back into the morass of their inept "customer service"). My issue still remains unresolved after over 5 years, and my coins are still stuck on their exchange. Beware of Binance.US. Use the other exchanges instead, friends.
Response from Binance.USJun 3, 2026
Hi Ragani, Thank you for sharing your feedback. We’re sorry to hear about your account closure, fund access, and support experience, and we understand how concerning it can be when communication and next steps aren’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review, support, and security communication flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US