Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

Showing 293 reviews with 1 star · Clear filters

Jonas
Feb 8, 2021
Avoid if possible.
Just as others have mentioned.. The exchange is very sketchy when it comes to withdrawing funds and their customer service is literally non existent. I've submitted a ticket 6 weeks ago with no response what so ever. The authentication process takes 2-3 weeks for each process and there are multiple. I'll most likely be moving my funds to another exchange.
Response from Binance.USJun 4, 2026
Hi Jonas, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal, verification, and support experience, and we understand how frustrating it can be when account review or fund access takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
George P.
Feb 7, 2021
Worst exchange!!!!!
Worst exchange!!!!! No costumer service at all I would avoid them at all costs! My experience. I moved to a new location. Added my bank and they locked me out of trading or withdrawing my money. Have submitted two tickets with no direction or response two weeks ago. Simply the worst experience in crypto yet!
Response from Binance.USJun 4, 2026
Hi George, Thank you for sharing your feedback. We’re sorry to hear about your trading access, withdrawal, bank update, and support experience, and we understand how frustrating it can be when account features are unavailable after a change. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review, funding, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
Ajay
Feb 7, 2021
Terrible idea
Terrible idea, this is going to destroy the company and the BNB token, I'm already looking out for my next primary exchange but just waiting for them to announce BinanceUK then I'm dumping them altogether.
Response from Binance.USJun 4, 2026
Hi Ajay, Thank you for sharing your feedback. Binance.US and Binance.com are separate platforms, and available products, regions, and support channels may differ. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If your feedback relates to Binance.US, we’d welcome you to check out the latest improvements. Regards, Binance.US
Report
Philip S.
Feb 7, 2021
Worthless pieces of $&@
Worthless pieces of $&@! whoever created this website. From the transfers, to the withdraws, everything is sketchy about this application . When you want to sell your crypto the price goes down when you want to buy crypto the price goes up. Also extremely high fees . And then when you try to withdraw your money they lock up your funds or assets . I warn whoever tries to download this application turn back around and as far as I know none of the applications I’ve came across are worthy all similar problems form Webull doesn’t carry the currency that I have. We already know about Robin Hood and their shenanigans but they also don’t except any transfers of crypto yet can’t wait to see that circus show when that’s up and running . Also coin base , is terrible same $&@! customer service, and transfer problems . If anybody can recommend a decent crypto wallet let me know good luck on your journey.
Response from Binance.USJun 4, 2026
Hi Philip, Thank you for sharing your feedback. We’re sorry to hear about your trading, fees, withdrawal, and fund access experience, and we understand how frustrating it can be when app functionality or withdrawal steps don’t work as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to trading, withdrawals, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
your M.
Feb 5, 2021
Sc company
Sc company. Holding money. Not letting you sell at highs. They don't reply to any support tickets and they lock your withdrawal so you can't take out your money.
Response from Binance.USJun 4, 2026
Hi there, Thank you for sharing your feedback. We’re sorry to hear about your trading, withdrawal, and support experience, and we understand how frustrating it can be when account features are unavailable. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review, trading, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
B B.
Feb 5, 2021
Garbage
Garbage. Wait a week to get a crappy bull response to any support ticket then another week if you have follow up.... If you forget the bs memo which NO OTHER EXCHANGE REQUIRES, good luck getting your money from them... AVOID THIS EXCHANGE. You have been warned...
Response from Binance.USJun 4, 2026
Hi B B, Thank you for sharing your feedback. We’re sorry to hear about your crypto deposit, memo, and support experience, and we understand how frustrating it can be when a transfer requires additional review. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to crypto deposit and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
Andy
Feb 5, 2021
Holding money hostage-BEWARE
Worst customer support as my funding has been held hostage for over an entire month. I have not been able to withdraw my money and reached out to customer support on their support system, emails, social media and even LinkedIn multiple times with zero substantial responses. The company has even blocked users from commenting on their Twitter posts which shows how shady things are. They respond to messages for account verification but refuses to respond when we ask to withdraw our money. I honestly just want to withdraw my money at this point and leave this shady exchange. Trying to gather enough individuals to start a class action lawsuit.
Response from Binance.USJun 4, 2026
Hi Andy, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal, fund access, and support experience, and we understand how frustrating it can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
Tino
Feb 4, 2021
You can get a better customer service in Hell
zero customer service,they will lock all your money for weeks for any reason and you have nobody to talk too. and apparently,every time you write another ticket you go back to the back of the waiting list. So they kept all your money...thousands of dollares because lets say you have an ach going back for 100 bucks...and you paid it back right away,who you going to talk too?...nobody...your money is gone...yours in name only, locked at Binance and for weeks and weeks,you can see all the crypto going down...and you cant sell,you can have another exchange...you cant transfer....you think you can trade it for USD...no you cant your account is locked...you just see your money disappear and its nothing you can do for something that should take 15 seconds to solve. its amazing a business like that can operate in this country....and im not putting them down...its reality...or someone from Binance would come here and say its not true. 1 star cause they exist.
Response from Binance.USJun 4, 2026
Hi Tino, Thank you for sharing your feedback. We’re sorry to hear about your account access, ACH, and support experience, and we understand how frustrating it can be when account restrictions affect trading or withdrawals. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review, funding, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report