Efu
Its been over 8 days since they told…
Its been over 8 days since they told they will fix the issue. I have open the account and unable to deposit money in order to trade cryptos. Jumped into the live support line and has been 5 times since, and was on queue for like hours (behind over 250 ppl on the queue) each times. The first time they issue me a ticket number outlining the issue to be resolved and promised will get it fix within 3 days. That was then on 12th Feb 2021 and till today nothing get fixed. I have also sent them two emails following up with the case and none of them bother to respond my emails at all...not even an acknowledgement! How can Binance ensure their investors can trust their monies and investments into a platform that doesnt even respond to email and keeping their promised within the time frame as promised. TERRIBLE SERVICE and AVOID AT ALL COST!! Beware and read if your ok with No tech support (no real person to talk to) if anything goes wrong with your account.
Response from Binance.USJun 4, 2026
Hi Efu, Thank you for sharing your feedback. We’re sorry to hear about your deposit, live support, and account setup experience, and we understand how frustrating it can be when an issue isn’t resolved within the expected timeframe. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding, onboarding, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US