Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

Showing 293 reviews with 1 star · Clear filters

Irene
Jul 2, 2026
Your internal team takes too much time…
Your internal team takes too much time to review account. I have been sick and stranded because my account was lock and got no response for 10 long days very frustrating and terrible
Response from Binance.USJul 2, 2026
Hi Irene, Thank you for sharing your feedback. We’re sorry to hear about your account review and support experience, and we understand how frustrating it can be to wait for next steps when your account is locked. For security and privacy reasons, some account reviews may take additional time and must be handled through our support team. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case and provide the next steps. Regards, Binance.US
Report
Caleb W.
Jun 30, 2026
Could not buy USDTs usinf funds from my…
Could not buy USDTs usinf funds from my bank account
Response from Binance.USJun 30, 2026
Hi Caleb, Thank you for sharing your feedback. We’re sorry to hear you had trouble purchasing USDT using funds from your bank account. Our team has reached out directly via email with further assistance. If your issue has been resolved, we’d appreciate it if you’d consider updating your review based on your latest experience. Regards, Binance.US
Report
Russell J.
Jun 13, 2026
I still don't know what I wanted to…
I still don't know what I wanted to find out.
Response from Binance.USJun 22, 2026
Hi Russell, Thank you for sharing your feedback. We’re sorry to hear your question wasn’t fully answered, and we understand how frustrating that can be. We’ve requested more information through Trustpilot so we can better understand your concern. If you still need assistance, please visit https://support.binance.us/en/ so our team can take another look and help clarify the issue. Regards, Binance.US
Report
Gerardo R.
Apr 6, 2026
Binance
Binance. US is the worst crypto app. Complicated to deal with. If you want to pay very high commissions, or have your cash seized for a long period of time. Binance is your best bet.
Response from Binance.USMay 26, 2026
Hi Gerardo, Thank you for reaching out about your recent experience on Trustpilot. We’ve received your review regarding fees and fund availability concerns. We’re currently requesting additional information so our team can better review your case. At your earliest convenience, please provide the requested details through Trustpilot. Regards, Binance.US
Report
KYRider
Mar 19, 2026
Terrible experience on Biannce.us
Terrible experience on Biannce.us Customer service is unable to resolve many of the issues, and they close the ticket before you can rate their performance! The buy/sell spread is huge, and service fees are HUGE, so I'd advise not using them for any crypto services.
Response from Binance.USMay 26, 2026
Hi KYRider, Thank you for reaching out about your recent experience on Trustpilot. We’ve received your review regarding support, spreads, and service fee concerns. Binance.US offers some of the lowest fees in the U.S., and fees are shown before confirmation so customers can review them before completing a transaction. We’re currently requesting additional information so our team can better review your experience. Regards, Binance.US
Report
ARTHUR H.
Jan 16, 2026
Company locked up my account as soon as…
Company locked up my account as soon as I tried to transfer my crypto to my personal wallet. They refused to answer any questions and refer you to a site that you can’t access. They refused to return my $30k and they seem to be a total scam. Stay away from this company!
Response from Binance.USJun 1, 2026
Hi Arthur, Thank you for sharing your feedback. We’re sorry to hear about your account access, crypto transfer, and support experience, and we understand how concerning fund access issues can be. For privacy and security reasons, we can’t discuss account-specific details on Trustpilot. We’ve requested additional information through Trustpilot so our team can better review your case, or you can visit https://support.binance.us/en/ for further assistance. Regards, Binance.US
Report
Brian G.
Oct 24, 2025
THEY ARE THIEFS DONT USE THIS SITE…
THEY ARE THIEFS DONT USE THIS SITE ABSOLUTE SCAMMERS DISGUSTING CUSTOMER SERVICE
Response from Binance.USJul 10, 2026
Hi Brian, Thank you for sharing your feedback. We’re sorry to hear you had a frustrating experience with our customer service team. We’ve requested more information through Trustpilot so we can better understand your concern. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case and provide the next steps. Regards, Binance.US
Report
customer
Oct 20, 2025
Stay away from these CLOWNS!
Stay away from this joke of an exchange!! First they caused my account to go into the negative by messing with my past deposits, then they blocked me from making any more deposits, then they instructed me to make a deposit ASAP (which I was prevented from doing) or they would liquidate my assets, then they liquidated my assets almost 10% BELOW market value at time of sale. This all happened while customer support was TRYING to figure out why they blocked my ability to make deposits and TRYING to remove the block. Seriously, it's a circus -- terrible, incompetent customer service where the left hand doesn't know what the right is doing. I asked customer service to hold off liquidating my assets until THEY can figure out why they're block me from making deposits and they literally just ignored me. They also PREVENT you from contacting customer service after creating a "help ticket" for you, which basically means you have to sit and watch your accounts go in flames while they take their sweet time getting back to you (been waiting a week and still no help from the "help ticket"). Do yourself a favor and stay away from these jokers. Binance SEEMS professional and legit, until a problem happens.
Response from Binance.USMay 27, 2026
Hi customer, Thank you for reaching out about your recent experience on Trustpilot. We’re sorry to hear about the deposit, liquidation, and support concerns you described. We’re currently requesting additional information through Trustpilot so our team can better review your case. At your earliest convenience, please provide the requested details, or visit https://support.binance.us/en/ for further assistance. Regards, Binance.US
Report