Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

Showing 293 reviews with 1 star · Clear filters

Janice G.
Mar 25, 2021
I have sent several support tickets…
I have sent several support tickets (Trading failed) with snap shots of Binance corresponodence saying I am now able to trade. I deleted my account and added my account. Prime Trust made 4 small deposits for Bank verification. As of today, I am still not able to Trade or buy coins. this has been happening for the past month or so.
Response from Binance.USJun 2, 2026
Hi Janice, Thank you for sharing your feedback. We’re sorry to hear about your trading, bank verification, and support experience, and we understand how frustrating it can be when account features don’t work as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to trading access and USD funding flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Manoel R.
Mar 25, 2021
Can I add zero starts instead one
Can I add zero starts instead one. Horrible, inconvenient, lazy, slow, imprecise support. Stay away
Response from Binance.USJun 2, 2026
Hi Manoel, Thank you for sharing your feedback. We’re sorry to hear about your support experience, and we understand how frustrating it can be when help feels slow or unclear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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darron S.
Mar 25, 2021
I created a Binance US account several…
I created a Binance US account several months ago. KYC enabled. I sent assets to this account and they locked me from sending funds off this exchange. I have submitted several tickets and months later I still don't know what I need to do to get access to my assets. The worst customer service experience ever. Its my money on the exchange. I just want to move it off and never use this exchange again.
Response from Binance.USJun 2, 2026
Hi Darron, Thank you for sharing your feedback. We’re sorry to hear about your account access, crypto withdrawal, and support experience, and we understand how frustrating it can be when next steps aren’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review and crypto withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Ben
Mar 19, 2021
BINANCE IS A SCAM!!!
BINANCE IS A SCAM THEY LOCKED MY ACCOUNT AND WILL NOT RESPOND TO CUSTOMER SUPPORT. I HAVE BEEN TRYING FOR 3 MONTHS AND NO RESPONSE!!! Edit: I did finally get help
Response from Binance.USJun 2, 2026
Hi Ben, Thank you for sharing your feedback. We’re sorry to hear about your account access and support experience, and we understand how frustrating it can be when resolution takes longer than expected. We’re glad to hear you were eventually able to get help. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review and support flows. Regards, Binance.US
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D L.
Mar 19, 2021
Missing deposits and no customer…
Missing deposits and no customer support. I lost a lot of money with this exchange.
Response from Binance.USJun 2, 2026
Hi D, Thank you for sharing your feedback. We’re sorry to hear about your deposit and support experience, and we understand how concerning it can be when funds do not appear as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to crypto deposit and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Dan
Mar 13, 2021
Horrible service
Horrible service. Waiting 6 weeks on cash account verification. Glad now that did not go trough since I see thousands of unhappy customers who cannot be verified or withdrawal their coins/cash. See for yourself and be careful. Go check their FB page BinanceUS before you do anything. My brother just tried to withdrawal funds and "transfer failed" multiple times.
Response from Binance.USJun 2, 2026
Hi Dan, Thank you for sharing your feedback. We’re sorry to hear about your cash account verification and withdrawal concerns, and we understand how frustrating it can be when getting started takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification, funding, and withdrawal flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Migena G.
Mar 13, 2021
Have asked for months to move my coins…
Have asked for months to move my coins from their app and they don’t even respond. Do not use them. It will be a nitemare
Response from Binance.USJun 4, 2026
Hi Migena, Thank you for sharing your feedback. We’re sorry to hear about your crypto withdrawal and support experience, and we understand how frustrating it can be when it’s difficult to get timely help. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to crypto withdrawal and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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ExoticPlasma
Mar 12, 2021
Credit Card allows you to dispute the charge
Binance withdrew money from my bank twice and more than 30 days later did not credit my bianance account or refund the money to my bank. A Credit Card allows you to dispute the charge within a certain timeframe depending on your card and bank, sometimes 30 days and sometimes 60 days. If your money is not back in your account within 2 weeks file a Dispute with your Credit Card provider.
Response from Binance.USJun 4, 2026
Hi ExoticPlasma, Thank you for sharing your feedback. We’re sorry to hear about your funding and support experience, and we understand how concerning it can be when deposits or refunds do not appear as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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