Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Website
binance.us
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Just like sooo many other reviews this site has zero customer service and I mean zero !!! Pretty new to the crypto trading and didn't understand how to TAG & MEMO a transfer from Coinbase to Binance,us and poof $1,000 dollars worth of Band Protocol gone !!! No help what so ever from them. Now I'm looking for someone to track it down and get it back in my account.
Response from Binance.USJun 4, 2026
Hi Mark,
Thank you for sharing your feedback. We’re sorry to hear about your crypto transfer, memo, and support experience, and we understand how concerning it can be when a transfer does not arrive as expected.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to crypto deposit and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case.
Regards,
Binance.US
EA
Email A.
I’ve been waiting for 3 months to get a…
I’ve been waiting for 3 months to get a ticket resolved #300339. I’m very frustrated as there is no support and no way to reach them. I’ve created new tickets with no response. BINANCE.US HELP ME!!!!
Response from Binance.USJun 4, 2026
Hi there,
Thank you for sharing your feedback. We’re sorry to hear about your support experience, and we understand how frustrating it can be when resolution takes longer than expected.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case.
Regards,
Binance.US
KY
Kyle
Wanted a binance account to buy some…
Wanted a binance account to buy some crypto's i can't buy on coinbase. This place is a waste of time. Found other much easier/quicker options.
Response from Binance.USJun 4, 2026
Hi Kyle,
Thank you for sharing your feedback. We’re sorry to hear Binance.US wasn’t the right fit for your crypto buying experience at the time.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to onboarding and trading flows. We’d welcome you to check out the latest improvements.
Regards,
Binance.US
KS
K. S.
Zero customer service, steals money, zero stars
If I could give a zero stars I would. Here is my experience with Binance.US: On last November 28th (2020) I purchased $440 in USD with the plan to trade it for other currencies. The money was frozen, and when I troubleshot the problem online it said that sometimes monies got “held” for up to 10 days before releasing the funds to ensure that the funds were available. (This was a debit card purchase, BTW, so why this hold was required is beyond me.) I waited 14 days before contacting their support people to ask about the problem. This was the beginning of a long battle that has not been resolved yet. One HUGE issue with their support is that they say that one should only submit one ticket, or you will be bumped to the bottom of the list again. So I waited. For over a month, to finally receive a reply, saying the money was in my account. Yes, I can see it there, but it is frozen. They never addressed this issue, which was what I wrote them about in the first place. I wrote back and explained this, and received a couple of generic letters saying, “We believe we have resolved your problem; if not let us know.” I replied to these emails and to the original support person who wrote me the incorrect response, and have been going back and forth (13 emails) with them for 4 months, receiving more responses that don’t address the problem and more generic “Have we helped you?” emails. During this time the price of bitcoin, which I was trying to purchase for the trade currency, has quadrupled and the price of DASH, which I wanted to eventually buy, has tripled. In other words, I am out a boatload of money because these people cannot or will not respond to a simple support request: please unfreeze my funds so that I can use your exchange to make purchases. At this point I am beginning to wonder if this is not a policy of theirs: to permanently freeze funds of small investors who have absolutely no power to fight for themselves. Bottom line: Small investors, BEWARE!
Response from Binance.USJul 10, 2026
Hi K. Smith,
Thank you for sharing your feedback. We’re sorry to hear about your experience with frozen funds and the support process, and we understand how frustrating it can be when an account issue remains unresolved for an extended period.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review, funding, and support workflows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case and provide the next steps.
Regards,
Binance.US
RW
Randy W.
I haven't reviewed a business for…
I haven't reviewed a business for years, but I'm reviewing Binance.us becuase they are holding over $1000 of my money pending "verification." I've jumped through all the hoops and waited over 30 days. The money is still tied up with no explanation. Let's see - I can pull money out of my bank account, my retirement account, my trading account, my other trading account...all over night, but with binanace.us i have to wait and wait and wait and wait and wait and wait... with no explanation. Customer beware.
Response from Binance.USJun 4, 2026
Hi Randy,
Thank you for sharing your feedback. We’re sorry to hear about your verification, fund availability, and support experience, and we understand how frustrating it can be when account review takes longer than expected.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification, funding, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case.
Regards,
Binance.US
ZU
zuki
Binance.us like stolen small amount of money
My account have more than 20k usd, I do more than 100 daytrading operations every day, however, they decided to keep the money from a small transfer, they never responded to the ticket.
Response from Binance.USJun 4, 2026
Hi Zuki,
Thank you for sharing your feedback. We’re sorry to hear about your transfer and support experience, and we understand how frustrating it can be when funds do not appear as expected.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding, transfers, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case.
Regards,
Binance.US
KW
Kurt W.
Next step: Filing a lawsuit to get Binance to contact me.
Binance locked my account over a month ago with no explanation and refuses to contact me even after I filed a complaint through the Better Business Bureau. They have over $26,000 of my money. Getting ready to hire a lawyer. DO NOT USE THIS COMPANY, AND DO NOT TRUST THEM WITH YOUR MONEY!
Response from Binance.USJun 4, 2026
Hi Kurt,
Thank you for sharing your feedback. We’re sorry to hear about your account access and support experience, and we understand how concerning it can be when access to funds is delayed.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case.
Regards,
Binance.US
SL
Second L.
Bye Bye Binance
Bye Bye Binance
Binance is incapable of operating in the global economy. If you are a US citizen in Germany, you can use neither Binance.com (because it is not for US citizens anywhere on the globe) nor Binance.US (because Binance.US is not allowed in Germany).
Response from Binance.USJun 4, 2026
Hi Second Lite,
Thank you for sharing your feedback. We’re sorry to hear about your access and eligibility experience, and we understand how frustrating regional restrictions can be.
Binance.US and Binance.com are separate platforms, and availability may vary based on location and eligibility requirements. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If your issue relates to Binance.US, please visit https://support.binance.us/en/ so our team can review what support may be available.
Regards,
Binance.US
