Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

Showing 293 reviews with 1 star · Clear filters

Captain O.
Apr 19, 2021
Stay away from Binance
Stay away from Binance! My account was locked without any notification as to why. My support tickets have gone unanswered for three months. When I finally was able to contact their support via twitter, they assured me my ticket would be escalated. A week later, still nothing so I contacted them again.. with another promise it would be escalated. Its been over 4 months now and NOTHING has been done to unlock my account. The ability to trade and the funds I have in my account are locked! This HAS to be downright illegal! Again, Binance has the worst customer service in history! STAY AWAY!
Response from Binance.USJun 2, 2026
Hi there, Thank you for sharing your feedback. We’re sorry to hear about your account access and support experience, and we understand how frustrating it can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Steven E.
Apr 19, 2021
Horrible company
Horrible company. Binance.us is setting themselves up for a class-action lawsuit, no question. There are countless stories of people having their cryptocurrency assets locked up for months while being stonewalled by the atrocious customer service. There are many good, responsible companies in the Crypto space; Kraken is one, but Binance.us surely is not. Do your own research, don't be another victim of these awful people.
Response from Binance.USJun 2, 2026
Hi Steven, Thank you for sharing your feedback. We’re sorry to hear about your account access, crypto asset availability, and support experience, and we understand how frustrating it can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Michael A.
Apr 19, 2021
Don't use they have horrible customer…
Don't use they have horrible customer support, and they apparently take over a month to still verify an address after getting 3 different utility bills that proofed. By the time you will verify and be able to trade market is gone, Binance is a joke and can't keep up trust go to another
Response from Binance.USJun 4, 2026
Hi Michael, Thank you for sharing your feedback. We’re sorry to hear about your address verification and support experience, and we understand how frustrating it can be when account review takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification and support flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Daniel M.
Apr 17, 2021
Support is nonexistent
Support is nonexistent. 2 weeks and no response from Support. Replied back to the ticket multiple times requesting help. Awful!!
Response from Binance.USJun 4, 2026
Hi Daniel, Thank you for sharing your feedback. We’re sorry to hear about your support experience, and we understand how frustrating it can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Alin S.
Apr 17, 2021
Zero customer support
Zero customer support. Tried to open an account, they have yet to return my email from last week. Their support staff are hurried in everything they do, they’re understaffed, poorly regulated and the whole company is shaping up to be a real disappointment.
Response from Binance.USJun 4, 2026
Hi Alin, Thank you for sharing your feedback. We’re sorry to hear about your account opening and support experience, and we understand how frustrating it can be when getting started takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to onboarding and support flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Scott
Apr 16, 2021
Avoid this Crypto Exchange!
This is not the same exchange as binance.com which is located in Malta. Binance licensed their name to this U.S. firm. This exchange is, as all the other negative reviews indicate, not an exchange that you should consider doing business with. I tried signing up with them and just getting your account verified for trading is a pain in the butt. It has now been four days since I (twice) submitted my KYC for basic ID verification and the account is still not verified. If it takes this long just to get verified what can you expect from their so-called support team if a more serious problem arises. You can also certainly ignore all the 5 star reviews posted as these individuals, if they are not all the same person, are just trying to suck you into this exchange to get a referral reward.
Response from Binance.USJun 4, 2026
Hi Scott, Thank you for sharing your feedback. We’re sorry to hear about your account verification and onboarding experience, and we understand how frustrating it can be when getting started takes longer than expected. Binance.US and Binance.com are separate platforms, and available products, regions, and support channels may differ. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification and support flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Matthew S.
Apr 16, 2021
POS verification process indicates it…
POS verification process indicates it takes minutes. Days later, still not verified as you watch coin values skyrocket.
Response from Binance.USJun 4, 2026
Hi Matthew, Thank you for sharing your feedback. We’re sorry to hear about your verification experience, and we understand how frustrating it can be when account review takes longer than expected during active market conditions. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Hidden
Apr 16, 2021
I have been waiting for about a month…
I have been waiting for about a month to withdraw my money!!!! they do not have CS at all, yes, and when u do all that they want u will not get a response until u make a BIG noise. look at all these fake reviews and u will know the truth.
Response from Binance.USJun 4, 2026
Hi there, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal and support experience, and we understand how frustrating it can be when access to funds takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to withdrawal and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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