Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

Showing 293 reviews with 1 star · Clear filters

Thomas C.
Apr 28, 2021
I've filed a complaint with the Better…
I've filed a complaint with the Better Business Bureau in hopes to get a response from @BinanceUS @BinanceUShelp about the $30,000 missing from my account. I have my attorney on standby. If I don't hear from them today I'll be forced to file suit. Ticket #685344
Response from Binance.USJun 2, 2026
Hi Thomas, Thank you for sharing your feedback. We’re sorry to hear about your account balance and support experience, and we understand how concerning it can be when account activity is unclear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Ki L.
Apr 28, 2021
I sent tickets to customer support due…
I sent tickets to customer support due to withdrawal problem on March 16 2021. But it seems like they sill working on it... It take more than 6weeks to resolve? Oh my god ! It is seriously time to consider lawsuit against Binnance US.
Response from Binance.USJun 2, 2026
Hi Ki, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal and support experience, and we understand how frustrating it can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding and withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Ray P.
Apr 27, 2021
As far as I am concerned they are stealing.
I have 2 support request now dated 4/3 and 4/5 for missing transfer using the BNB (Binance to Binance.us) which was confirmed and now missing on Binance.us and they will not respond. I think its time to get lawyers involved.
Response from Binance.USJun 2, 2026
Hi Ray, Thank you for sharing your feedback. We’re sorry to hear about your BNB transfer and support experience, and we understand how concerning it can be when a transfer does not arrive as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to crypto deposit and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Matthew C.
Apr 27, 2021
Missing $75,000.00 deposit/wire transfer to Binance US…
UPDATE: My wire came through. No communication, updates or contact from Binance. Just showed up after this and several other social media posts. OP:$75,000.00 wire transfer to Binance US not credited after 6 Days. (Yes, seventy five thousand, not hundred). They claim 3 business days maximum for Wire Transfers to credit (which is very slow). I'm currently at 6 days and can't get a single person from either Binance US or their Bank (Signature Bank/Prime Trust) to respond to any concerns. Again, this is a confirmed wire transfer with a fully verified Binance US account, done in person with a Tier 1 US bank with accompanying wire receipt.
Response from Binance.USJun 2, 2026
Hi Matthew, Thank you for sharing your feedback. We’re sorry to hear about your wire transfer and support experience, and we understand how concerning it can be when a large transfer does not appear as expected. We’re glad to hear your wire was ultimately credited. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to USD funding and support flows. Regards, Binance.US
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straughn G.
Apr 26, 2021
I lost my Google authenticator when my…
I lost my Google authenticator when my phone was stolen. So I have written them many times trying to resolve the issue and gain access to my account with no responses except here is your ticket number 649551. 3 other exchanges have resolved my problem weeks ago. I don't know what to do. On reddit there are hundreds of these complaints maybe thousands. They all say to twitter spam them, write the BBB, reddit spam them. Their pages are basically all complaints
Response from Binance.USJun 2, 2026
Hi straughn, Thank you for sharing your feedback. We’re sorry to hear about your 2FA reset, account access, and support experience, and we understand how frustrating it can be when account recovery takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account recovery and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Eric Van L.
Apr 26, 2021
2.87 BNB sent with wrong memo and this…
2.87 BNB sent with wrong memo and this company will not RESPOND!! This is worth $1500 USD at the time of this writing. This transaction happened over 3 weeks ago! Goin on a month with zero support. I am sickened.
Response from Binance.USJun 2, 2026
Hi Eric, Thank you for sharing your feedback. We’re sorry to hear about your BNB transfer and support experience, and we understand how concerning it can be when a transfer does not arrive as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to crypto deposit and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Bill
Apr 25, 2021
This company has zero customer support
This company has zero customer support. They accept money and trades, then claim they never got the money. Filling out their so called "ticket" info is a waste of time. I am going to seek legal help to get the money back they are apparently confiscating from me. WORST COMPANY IVE EVER DEALT WITH. Impossible to get to a live human being. Go elsewhere if you want to buy crypto.
Response from Binance.USJun 2, 2026
Hi Bill, Thank you for sharing your feedback. We’re sorry to hear about your deposit and support experience, and we understand how frustrating it can be when funds do not appear as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Alexander V.
Apr 23, 2021
I don't like them login is super…
I don't like them login is super annoying
Response from Binance.USJun 2, 2026
Hi Alexander, Thank you for sharing your feedback. We’re sorry to hear about your login experience and understand how frustrating account access issues can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account access flows. We’d welcome you to check out the latest improvements. Regards, Binance.US
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