Binance.USReviews of binance.us

Got pretty close to completing KYC, but during the last phase, I had to update my address via customer support since I moved. No progress for months.

I run multiple online social media networks for Bitcoin groups and we reach over 120 Million people per week; I had been promoting Binance.US, because I assumed they were going to be ethical and follow-through, However, I have contrary news, as I had been reviewing them, as well as others such as Coinbase, BitPay, even Cash App, and many other wallets or bitcoin providers. I promoted them, while they haven't as much as followed through with a single request to fix my simple issue, and this has been ONE FULL YEAR That I have been trying to get verified. That is right, I have taken all our Promotionals of Binance down, and get this, it is all because My Driver's lisense has my old address, while I moved two years ago, so it didn't match my bank statement. I have attempted to contact them numerous times and occassions, however they always say they are backed up, and I believe it...But this has been an entire year for a simple quick fix issue that a REAL HUMAN REPRESENTATION COULD Complete. They refuse to help me, so I have finally given up, I had sent nearly 200$ into this account and probably will never be able to withdraw it, and Was using Wealthy Bots which attachs to them as AI BOT TRADER, and I spent 1000$ For their Credits, that now I will never be able to use, due to Binance not Verifying me. It is really simple, I Can't be the ONLY Person who moved from their prior address, according to ID. I am who I say I am, and if Binance was a bit more professional I would have been verified over a year ago. This is actually quite Unethical and pathetic to say the least, I would expect more from even a Scam Con Artist HYPP Company... Say it isn't so, Binance you were suppose to represent the good nature and power of Bitcoin, this actually makes you guys look like gatekeeping shills that work for the Banking Industry and are set up pawns to make bitcoin look lazy, and inefficient or bad. If that is the case you are doing a great job, as I noticed over 90% of your reviews are one star, so go figure. I am going to make this my mission now to tell the world the reality about Binance, on all my social media networks.. The Least they could do is approve my information, but I have over 7 attempts with "FAILURE TO APPROVE ADDRESS" My New Current address is accurate on my Bank statements, I don't need to renew my Driver's lisense for another two years, just because my ID has my old address, doesn't mean I live there anymore. So this quick fix has taken over a year and not a single assistent has even tried to look at my Contact Tickets for the past month. So all I can do is give up, and take the 1200 dollar loss as a Lesson. Make sure you get verified with the Company that is being API to your Bitcoin Trading Bot, otherwise you may get a unethical company such as Binance.Us who is too big to care about your money making ventures, which trust me I will have lost alot more time and money just because this crooked company didn't want to help me out at all. At least I see I am not the only one, looks like at least 200 people or so Have had same or simimilar problems. Any normal company, even PAYPAL, the most sideways of all, would have been able to accept a call from a real human being and been able to fix the problem within the hour. There is no one you can call, they are alawys backed up, and apparently you can wait an entire year and never get any help. This company won't last long, I can't beleive I PreAdvocated them for the past year and Brought many of my friends and familys on board with my Referral link. I will have to tell them to negate my review and maybe help "Buyer Beware" about such things. I honestly don't think this company wants to stay in business long, do they even have a mission statement? Are they so low budget they have no professionals to help be representations for their cause? I don't get it, I am very disappointed and had high aspirations that this company was as good as I had read about. Shows you can get any media to pay off and make you win an award or two. My new review is over, I hope they may look at this and consider actually fixing my super simple issue and verify me, but showing how they don't even care about their customer's Tickets, I seriously doubt this will reach anyone. It is as if a bunch of chaotic monkeys all works for Binance. I hope for their sake they change things around and do what is right, since they claim to have US in their name, it gives the United States a very bad name. At least change your name from that stance. I suggest Coinbase or even Cashapp as they have professional reps that will get back with you very quick and handle your small issues to larger problems no questions asked. They also know the clients are always right, instead of this Elitist attitude, that "You are lucky if you get in" ideology. Which anyone who is approved, great job, not all of us can get verified Apparently ~E.G.Plott~ Harvard

Beware of this company, i do not recommend to use it

Reached out weeks ago regarding the fact that their app didn't update my orders, so I made a trade thinking it was in the green, when in fact, it was red. Got an email about a week later, saying to let them know if I still needed help. Really? Responded that I did. It's been another week since. Nothing.

Created an account and no matter what I do they keep failing to verify my identity. You have a photo of my id, you see me on the camera, what's the problem? I have zero tolerance for this, you've wasted half an hour of my life, I want it back!

Experienced crypto trader here - Their US platform is difficult to navigate, hard to get approved, and once you do finally get approved to trade, they will LOCK your account. After locking your account, they will make you take silly videos of yourself holding hand written notes. During this time, your life savings can vanish if a crypto tanks on a pump / dump. Not to mention you won't have access to your money. (I honestly would look elsewhere unless they get their act together.) Think of how much interest they can earn by holding customer funds even a WEEK longer than when you request them.

Binance US will not release my deposit from my bank that I made on May 18 th 2021. I made a ticket for request of my funds. I provided them with all their security requests, ID, video of selfie me holding my driver license, my bank statement reflecting all my deposits to their account. My $1,000 is still missing in my fiat account. I dare not trading with them at this point until I get my money back or returned to my bank. I noticed now on their reviews that it seems to be a frequent default of their managing your funds

My experience with Binance.us is dreadful. They have the worst customer service of any organization I've dealt with. I've been trying to get my USD out for 39 days and counting without any response from them. I've also messaged Mr. Brooks through LinkedIn but again, no response. It seems the lack of concern for customers is the de facto company culture. They may be OK at taking your money and trading crypto, but they are pathetic at giving your money back to you. They are a prime example of why the crypto industry has a bad reputation with regulators. My advice -- avoid Binance.us. There are other reputable crypto exchanges that are customer oriented.