John
Lost $2k on Binance.us w/ no support
Binance.us withdrew $2k from my bank account and didn't deposit it to my Binance account. I raised seven queries and only got a response after 18 days. Their only response was "We'll have our payment provider look into this for you." That was 10 days ago. This is a joke. Never ever use this company to buy crypto. Also, don't trust any of the reviews below giving you spammy emails to have someone get your money back. They're trying to scam you.
Response from Binance.USJun 4, 2026
Hi John, Thank you for sharing your feedback. We’re sorry to hear about your deposit and support experience, and we understand how concerning it can be when funds do not appear as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to USD funding and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US




