Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Website
binance.us
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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HIgh hidden fees when using Visacard!!! They removed 5% fees!! OUTRAGEOUS!!!
Response from Binance.USJun 2, 2026
Hi Daniela & Markus,
Thank you for sharing your feedback. We’re sorry to hear about your card fee experience and understand how frustrating unexpected fees can be.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. We’d welcome you to check out the latest improvements.
Regards,
Binance.US
JK
Joseph K.
Be VERY ATTENTIVE to any orders placed…
Be VERY ATTENTIVE to any orders placed with them. I placed a limit sell order and a minute later it sold at market. I dont think it was some glitch either and being that they havent responded to my inquiry on the matter it seems they're hoping I'll just brush it off and ignore it. As much as I oppose regulation its actions like this that these power abusers will exploit. After using other exchanges, this one and crypto.com(who will literally steal from you) are 100% untrustworthy. Kucoin is easily the best. F these predators...
Response from Binance.USJun 2, 2026
Hi Joseph,
Thank you for sharing your feedback. We’re sorry to hear about your order execution and support experience, and we understand how frustrating it can be when a trade does not behave as expected.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to the app and trading experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case.
Regards,
Binance.US
BS
B S.
If there was less zero I would give…
If there was less zero I would give them, they wouldn't let me sign up and they ask for dangerous personal information via email, they don't give you confidence, you and your money will be exposed to fraud Warning Warning Warning . Never use it
Response from Binance.USJun 2, 2026
Hi B,
Thank you for sharing your feedback. We’re sorry to hear about your sign-up and verification experience, and we understand how important secure document handling and clear communication are during onboarding.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you’re open to trying again, we’d welcome you to check out the latest improvements.
Regards,
Binance.US
JS
J S.
Grrrr.
At first it was good, but then support was replaced or something. I had .06 BTC in my wallet there, and other coins. I won't be surprised if they spent it. They wanted 240 dollars to unlock my account. I refused to pay it, so they may have spent it. A little over 3000 dollars. Gone.
Response from Binance.USJun 2, 2026
Hi J,
Thank you for sharing your feedback. We’re sorry to hear about your account access and support experience, and we understand how concerning it can be when you’re unable to access funds or assets.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case.
Regards,
Binance.US
JK
Joseph K.
original Binance was way better than binance.us
Binance was way better than binance.us
Lot more options and smother running site without as many bug issues.
I have had issues with my kyc verification process for over 6 months now. Just want to close account now and never come back but need to get funds off but cant until they accept my data. Hung up on address verification to match my original kyc registration. I have moved 3 times in the last 5 years,used all addresses but keep getting address doesn't match.
Won't tell me anything specific besides doesn't match or doesn't comply. Trying now to reset the whole process and start the registration from the beginning.
Customer support is farmed out and you can't talk to anyone. So you have to send emails back and forth and then they just send you general website rules which you can find already on there site. So major Suck A.
Response from Binance.USJun 2, 2026
Hi Joseph,
Thank you for sharing your feedback. We’re sorry to hear about your verification, account closure, and support experience, and we understand how frustrating it can be when address verification issues aren’t clear.
Binance.US and Binance.com are separate platforms, and available features, regions, and assets may differ. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case.
Regards,
Binance.US
ZR
Zbigniew R.
biance us should be introduced…
biance us should be introduced investgation of this company. I have been waiting for a week for money from the deposit. this is a pile of thieves.
for Bianca, this squad is doing anti-advertising. how do you want to invest Biance U.S. cash to trash is the same investment
Response from Binance.USJun 2, 2026
Hi Zbigniew,
Thank you for sharing your feedback. We’re sorry to hear about your deposit and support experience, and we understand how frustrating it can be when funds do not appear as expected.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to USD funding and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case.
Regards,
Binance.US
TS
Trekking SE A.
Don’t sign up with Binance.US
Don’t sign up with Binance.US. Many say great trading platform but the customer support is so poor that when you have an issue you will never get it resolved. I wish more people would point this out on social media, especially YouTube.
I would give them a zero if I could. Absolutely no response from support.
Response from Binance.USJun 2, 2026
Hi Trekking SE Asia,
Thank you for sharing your feedback. We’re sorry to hear about your support experience, and we understand how frustrating it can be when it’s difficult to get timely help.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case.
Regards,
Binance.US
ZD
Zachie de B.
I dont find BINANCE the parent of…
I dont find BINANCE the parent of BINANCE US so I take a shot at the US version. Nobody really knows where these companies are and they have been called criminals by well known crypto personalities on YOUTUBE. It is not possible to get any service from a human, all you get is a bot telling you what to read. BIINANCE misplaced some of my money in March, I have not had any response from them. I even approached their South Africa Bank and I was stonewalled. The have the best exchange but more and more people are refusing to deal with them. They smell.
Response from Binance.USJun 2, 2026
Hi Zachie,
Thank you for sharing your feedback. We’re sorry to hear about your support and fund access experience, and we understand how frustrating it can be when it’s difficult to reach timely help.
Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. Binance.US and Binance.com are separate platforms, and available features, regions, and support channels may differ. If you still need assistance with Binance.US, please visit https://support.binance.us/en/ so our team can review your case.
Regards,
Binance.US
