Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

Showing 293 reviews with 1 star · Clear filters

javi A.
Nov 5, 2021
Another wallet who let you put money in…
Another wallet who let you put money in easy but likes to keep customers waiting for identity verification for months while they are using your money . I will not recommend Binance.US to anyone or Coinbase they are the same $hit
Response from Binance.USJun 3, 2026
Hi Javi, Thank you for sharing your feedback. We’re sorry to hear about your identity verification and support experience, and we understand how frustrating it can be when account review takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
Report
Alex
Nov 2, 2021
You have to be very patient to this…
You have to be very patient to this customer service I have account for almost a year and wasted so much time to this guy
Response from Binance.USJun 3, 2026
Hi Alex, Thank you for sharing your feedback. We’re sorry to hear about your customer service experience, and we understand how frustrating it can be when getting help takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
monk E.
Nov 1, 2021
I expect more from an exchange
Clearly a company that runs with no regulation. Submitting documents did not work on the app. They kept asking me to email them new documents for KYC and say the address that I've lived at for 15 years is not valid. After reading other reviews I'm glad i wasn't able to get the account created.
Response from Binance.USJun 2, 2026
Hi monk, Thank you for sharing your feedback. We’re sorry to hear about your KYC and document submission experience, and we understand how frustrating it can be when verification requirements aren’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
Report
Pavel S.
Oct 22, 2021
It's a scam.Put on account 200$ ,tried…
It's a scam.Put on account 200$ ,tried to transfer it to another person but money were blocked. Tried to withdrawal same s...t.Money blocked. Tried to contact customer service.F.... chat machine creating tickets,no response.
Response from Binance.USJun 2, 2026
Hi Pavel, Thank you for sharing your feedback. We’re sorry to hear about your transfer, withdrawal, and support experience, and we understand how frustrating it can be when fund availability isn’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding and withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
Greg C.
Oct 22, 2021
It’s a scam don’t put your money in…
It’s a scam don’t put your money in there platform you will loose it
Response from Binance.USJun 2, 2026
Hi Greg, Thank you for sharing your feedback. We’re sorry to hear this was your impression of Binance.US. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
Jimmy E.
Oct 21, 2021
22nd oct 2021 in binance.us the price…
22nd oct 2021 in binance.us the price of btc went down to $8000 from 62k. While binance global price was about 62k. Totally something messed up there
Response from Binance.USJun 2, 2026
Hi Jimmy, Thank you for sharing your feedback. We’re sorry to hear about your trading experience and understand how concerning unexpected platform or market display issues can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to the app and trading experience. We’d welcome you to check out the latest improvements. Regards, Binance.US
Report
Brian W.
Oct 20, 2021
I bought 40$ worth of crypto as an…
I bought 40$ worth of crypto as an exciting long term investment. Logging on today after months and they say there is “no transfer history” and that I don’t own any crypto! So frustrating. My 40$ would be worth 100$ now!
Response from Binance.USJun 2, 2026
Hi Brian, Thank you for sharing your feedback. We’re sorry to hear about your balance and account history experience, and we understand how frustrating it can be when records do not appear as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to the app and account experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report
Qasim Wasim C.
Oct 13, 2021
Useless and crap
Useless and crap! always block the funds when you try to withdraw. never going back.
Response from Binance.USJun 2, 2026
Hi Qasim, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal experience and understand how frustrating fund availability issues can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding and withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
Report