Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

Showing 293 reviews with 1 star · Clear filters

TONI K.
Nov 23, 2021
0 stars
0 stars. I have been unable to withdraw funds for nearly two months. I put in a ticket. After 6 weeks they finally responded with giving me 72 hours to remove my funds from the platform before they closed it. However, If I could remove my funds I would have. Now I can't even log into the account. All is get is computer generated email responses. DO NOT PUT $$$ ON THIS PLATFORM.
Response from Binance.USJun 3, 2026
Hi Toni, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal, account access, and support experience, and we understand how frustrating it can be when next steps aren’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Chad O.
Nov 23, 2021
Horrific Customer Service
Terrible. Has taken two weeks to "Verify my Identity" in which they blamed on a software update. However, Issue is still not fixed. Still cannot trade in any manner. They have now become unresponsive to the issue. Almost in fear they just stole as much information of mine as possible. Will definitely be updating my identity theft protocols.
Response from Binance.USJun 3, 2026
Hi Chad, Thank you for sharing your feedback. We’re sorry to hear about your identity verification, trading access, and support experience, and we understand how frustrating it can be when account review takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification, account access, and support flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Sean J.
Nov 17, 2021
Do not use!!
Do not use! I've requested to have the cell phone number updated for 2FA verification process. It's been over a month and the issue still hasn't been resolved. Unfortunately, without the updated number, I cannot access my account. Luckily, I didn't buy any crypto on this site.
Response from Binance.USJun 3, 2026
Hi Sean, Thank you for sharing your feedback. We’re sorry to hear about your 2FA phone number update and account access experience, and we understand how frustrating it can be when account recovery takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account recovery and support flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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CryptReaper
Nov 16, 2021
BEWARE BINANCE.US
BEWARE BINANCE.US My review echoes those of many many others below. They attach your account to your phone and if you lose your phone, you are out of luck. Contacting them is of no use. My funds have been locked in there for two weeks so far. Given not only my review but that of many others, perhaps it's time they get reviewed by the SEC? Even though crypto is not a security, since they want to be all over it, then the SEC TOO needs to do ITS job. The one we all pay for with our taxes!
Response from Binance.USJun 3, 2026
Hi CryptReaper, Thank you for sharing your feedback. We’re sorry to hear about your account access, 2FA, and support experience, and we understand how frustrating it can be when account recovery takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account recovery and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Rob N.
Nov 13, 2021
ZERO STARS!
ZERO STARS!! Customer support is God awful. I've had a ticket open with them for 3 weeks now and they have just gone dark. It will be a miracle if I can get my money off their horrible website.
Response from Binance.USJun 3, 2026
Hi Rob, Thank you for sharing your feedback. We’re sorry to hear about your support and withdrawal experience, and we understand how frustrating it can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to support and withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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E.A.
Nov 13, 2021
Beware of binance.us
Beware of binance.us, there is no customer support, no customer service you are basically on your own while your money is God knows where. They will leave your account "pending verification". No one there answers emails or any other type of communication.
Response from Binance.USJun 3, 2026
Hi E.A., Thank you for sharing your feedback. We’re sorry to hear about your verification, fund access, and support experience, and we understand how frustrating it can be when account review takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Zack M.
Nov 11, 2021
I have deposited money in this stupid…
I have deposited money in this stupid platform and have thousands in cryptos in my wallet. My money is just gone and no one is helping. I have created tickets and there is no update for weeks now. This is pure scam and we need to do something about it.
Response from Binance.USJun 3, 2026
Hi Zack, Thank you for sharing your feedback. We’re sorry to hear about your deposit, account balance, and support experience, and we understand how concerning it can be when funds or assets do not appear as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding, account review, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Shawna R.
Nov 9, 2021
I have $9800 in crypto in my wallet and…
I have $9800 in crypto in my wallet and cannot move it out or cash out. My account is not letting me do either deposits or withdrawals. I have been trying to get ahold of customer support for a month. Today I can't even get a sms verification sent to my phone to login to the desktop. Super frustrated so much of my money has been highjacked.
Response from Binance.USJun 3, 2026
Hi Shawna, Thank you for sharing your feedback. We’re sorry to hear about your deposit, withdrawal, login, and support experience, and we understand how frustrating it can be when access to funds or account features is delayed. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account access, funding, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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