Binance.USReviews of binance.us

2.0425 reviews
Banking & Money

Binance.US

About Binance.US

Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.

Binance.US (binance.us) has 425 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.

Website: binance.us
Category: Banking & Money
Listed on Five Star Index: 2026

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Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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About Binance.US

Binance.US (binance.us) has 425 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.

Website: binance.us
Category: Banking & Money
Listed on Five Star Index: 2026

Bob J.

Dec 10, 2021

I applied and they declined my idendification

I applied and they declined my identification. they asked for these items which I sent: Please provide the following information so we can verify that your documents comply with our requirements: Step 1): Attach a photo of your Driver's License or ID card (front and back). If you don't have one, we'll accept a Passport as long as it displays the entire information page (photo and signature). Step 2): Attach a selfie photo of yourself holding your proof of identification (Step 1). Step 3): Attach a file containing your Proof of Address (such as a Utility Bill, Bank Statement, etc.) within the last 90 days. The address must match the same address used to pass the verification process. Step 4): Attach a valid photo that shows your nine-digit Social Security Number. This photo can either reflect your Social Security Card, or W-2 (Wage and Tax Statement). they replied with Thank you for providing the requested information. I’ve got this and will keep you informed along the way and until your issue is solved. I have escalated your inquiry to the appropriate team for further assistance. We appreciate your patience while your ticket is reviewed. Thank you and we are so grateful for the pleasure of being able to assist you. If you have any other questions, please don't hesitate to ask! Customer Support Binance.US then 7 days later I asked them for and update/status. they did not reply. day 8 sent another email to their zendesk customer support, no reply, day 9 again, day 11 again. No answer. No reply. Horrible customer service.

Response from Binance.USJun 2, 2026

Hi Bob, Thank you for sharing your feedback. We’re sorry to hear about your identity verification and support experience, and we understand how frustrating it can be when next steps aren’t clear after submitting documents. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US