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Binance.US Reviews | Read Customer Reviews of binance.us

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Money & Insurance
Banking & Money
Binance.US

Binance.USReviews of binance.us

2.0425 reviews
Banking & Money

Binance.US2.0

Reviews425 About Contact

Overall score

2.0 out of 5

Poor

Average of 425 reviews

Distribution

5★22%
4★3%
3★1%
2★5%
1★69%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

binance.us

About Binance.US

Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.

Binance.US (binance.us) has 425 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.

Website: binance.us
Category: Banking & Money
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Binance.US reviews

Showing 293 reviews with 1 star · Clear filters

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Jim C.
Jan 24, 2022
Zero response to help requests
ZERO Stars - not 1. Support is completely non-existent. I submitted a help request with one, simple question. But 5 WEEKS later still have received no response other than the initial, auto-generated email stating, "Due to an influx of unexpected volume, our response may be slightly delayed." Slightly? If more than 5 weeks is "slightly" delayed I'd hate to find out what they consider to be an extremely long delay. Very sketchy company, as is now well-documented.
Response from Binance.USMay 29, 2026
Hi Jim, Thank you for sharing your feedback. We’re sorry to hear about the delay in receiving support, and we understand how frustrating it can be to wait for a response. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Nope
Jan 10, 2022
Defective company with zero customer support
This is a broken company with a broken website. They have absolutely zero customer support and their KYC is defective. I've never had any trouble with KYC at any other exchanges, but Binance.US KYC is totally defective. I opened two tickets; both are over a month old with no response. This company has absolutely zero customer support representatives; I guess they cannot be bothered to hire anyone! I refuse to do business with a company like this. What a joke!
Response from Binance.USJun 1, 2026
Hi Nope, Thank you for sharing your feedback. We’re sorry to hear about your KYC and support experience, and we understand how frustrating it can be when verification takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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David E.
Dec 31, 2021
I lost my 2FA password to my BinanceUS…
I lost my 2FA password to my BinanceUS account, so I reached out to them and I sent all three things that was ask me not once but twice and still haven't heard back from them. I would not recommend. Do your research and you'll see they are not trustworthy and worse customer service ever
Response from Binance.USJun 2, 2026
Hi David, Thank you for sharing your feedback. We’re sorry to hear about your 2FA reset and support experience, and we understand how frustrating it can be when account access takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account recovery flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Lewis Q.
Dec 22, 2021
Missing Crypto! - No support available
Transferred crypto to my binance.us account on 12/14.. nothing arrived. Opened support ticket same day and provided transaction ID however for 5 days there has been no response.. logged into ticket system to get update and see my ticket has been "solved" with no explanation. Still don't have my crypto.. and when I try to open another ticket it just says they are including the new request with the original ticket (which has been closed!).. This company is truely pathetic.. do yourself a BIG favor and use another exchange.
Response from Binance.USJun 2, 2026
Hi Lewis, Thank you for sharing your feedback. We’re sorry to hear about your crypto deposit and support experience, and we understand how concerning it can be when a transfer does not arrive as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to crypto deposit and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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RTW
Dec 21, 2021
Horrible in every way
Horrible in every way. Terrible customer service. They block withdrawals for no reason, then threaten to take "further action" if you don't submit to invasive questions. They encourage customers to use an anti-phishing code, so all official emails can be verified, yet send emails without this code requesting a Source of Wealth form, with sensitive financial info they want uploaded to a Google Docs form. If this isn't a total scam it's highly unprofessional. Avoid at all costs!
Response from Binance.USJun 2, 2026
Hi RTW, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal, account review, and support experience, and we understand how important clear and secure communication is when sensitive information is involved. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to account review and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Kevin J.
Dec 21, 2021
I withdrew over 1300 dollars that I had…
I withdrew over 1300 dollars that I had sitting In Binance.us. Turned my money into USD and all of a sudden it just disappeared. TURNED IN TICKET and have not heard anything for weeks. SCAMMED BY BINANCE.US.
Response from Binance.USJun 2, 2026
Hi Kevin, Thank you for sharing your feedback. We’re sorry to hear about your USD withdrawal and support experience, and we understand how concerning it can be when funds do not arrive as expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to USD funding and withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Keith E.
Dec 16, 2021
I wish I could give 0 stars.
I wish I could give 0 stars. Where to begin? I initiated a trade (dollars for ADA). Funds aren't available for 8 days. Eight days pass and attempts to withdraw are met with "A portion of your assets have been locked...". The message goes on to say to check my fiat history to see why. There is no explanation to be found. Both my fiat deposit and my crypto purchase were credited as if available for trade or withdrawal. When I made my initial purchase, which I wanted to be a recurring buy, I had a message that it had failed and to retry. I retried four times only to find that each one had been successful. Had I not discovered that their error message was itself in error, I would have had another (unexpected) 4X withdrawal from my account the following month. Three attempts to get questions answered and just average service have failed. Thank you Trustpilot for giving me a place to vent and hopefully dissuade others from surrendering their time to this time pirate of a site.
Response from Binance.USJun 2, 2026
Hi Keith, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal hold, recurring buy, and support experience, and we understand how frustrating unclear fund availability timelines can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding and withdrawal flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Ashlee T.
Dec 15, 2021
Terrible 0/10. Do not recommend
Terrible. They won’t let you take your money out or withdraw or even trade if it’s less than 20 dollars. They are crooks. Customer service absolutely sucks, long wait times for unprofessional service. AVOID THEM LIKE THE PLAGUE. Literally choose any other service. Trust wallet Coinbase or exodus are way better.
Response from Binance.USJun 2, 2026
Hi Ashlee, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal, trading, and support experience, and we understand how frustrating account limitations can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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