Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

Showing 293 reviews with 1 star · Clear filters

Rob
Feb 9, 2022
NEGATIVE ZERO - IS MY RATING OF THESE…
NEGATIVE ZERO IS MY RATING OF THESE CROOKS BY FAR THE BIGGEST CROOKS AND THE WORST CRYPTO EXCHANGE IN EXISTENCE. I WAS CHARGED A 25% FEE TO TRANSFER BTC TO ANOTHER PLATFORM AND LOST NEARLY $4000 AS A CUSTOMER - AND ZERO RESPONSE FROM THEM FROM THEIR SUPPORT DESK I HAVE WAITED FOR WEEKS AND STILL WAITING! BINANCE U.S. IS MY WORSE EXPERIENCE IN CRYPTO BY FAR!!! DON’T TRUST THESE CROOKS OR EVENTUALLY YOU’LL GET BURNT!!!
Response from Binance.USJun 1, 2026
Hi Rob, Thank you for sharing your feedback. We’re sorry to hear about your BTC transfer fee and support experience, and we understand how frustrating unexpected fees can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. Binance.US now offers some of the lowest fees in the U.S., and crypto withdrawal fees are shown before confirmation so customers can review them before completing a transaction. Regards, Binance.US
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M R.
Feb 7, 2022
I’d give zero if possible
I’d give zero if possible. My account got hacked and money taken out of my bank and they won’t resolve the issue. I don know what to do. Thinking to file police report and sue. Unbelievably horrible company.
Response from Binance.USMay 29, 2026
Hi M, Thank you for sharing your feedback. We’re sorry to hear about your account security concern and understand how stressful unauthorized account activity can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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P.D.
Feb 6, 2022
The worst trading platform in existence...
The worst trading platform. Highly questionable. Takes 2 - 3 attempts to login first of all. Yep, they can't even get that right. BUY orders result in inexplicable error popups and after 3 or 4 attempts you find out that they have all gone thru. Now forced to sell the other 3 and wait 10 days for the funds to be returned to your bank account. Going to move my crypto in this account to Metamask and close this down. I hope the govt. regulates the hell out of them. Imagine making billions and not springing for decent web and trading platform developers.
Response from Binance.USMay 29, 2026
Hi P.D., Thank you for sharing your feedback. We’re sorry to hear about your login, trading, and support experience, and we understand how frustrating unexpected order behavior can be. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to the app and trading experience. If you still need assistance, please visit https://support.binance.us/en/. Regards, Binance.US
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Jorge B.
Feb 4, 2022
Binance discrimina
Llevo días intentando aprobar mi identidad por todos los medios legales para operar con ellos y me rechazan. Evidentemente a esta gente no le interesan los nuevos inversores emergentes. Es una basura, no la utilicen, busquen otras que las hay y muy confiables
Response from Binance.USMay 29, 2026
Hi Jorge, Thank you for sharing your feedback. We’re sorry to hear about your identity verification experience, and we understand how frustrating repeated rejections can be when you’re trying to get started. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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F M.
Feb 2, 2022
Over $7,000 in Binance.Us and multiple…
Over $7,000 in Binance.Us and multiple tickets and emails, weeks gone by nobody to assist. What does one do?
Response from Binance.USMay 29, 2026
Hi F M, Thank you for sharing your feedback. We’re sorry to hear about your fund access and support experience, and we understand how frustrating it can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Robert O.
Jan 30, 2022
Appreciation at my reviews
Appreciation at my reviews! They we keep ignoring and ignoring after your money is stuck with them but never the less. I’m rejoice now.
Response from Binance.USMay 29, 2026
Hi Robert, Thank you for sharing your feedback. We’re sorry to hear about your support and fund access experience. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Toney P.
Jan 28, 2022
Would give 0 stars if possible
Would give 0 stars if possible. I was forced to move from .COM to Binance.US. I spent weeks trying to get address verified, and getting nothing but a canned response from support to "try again". Finally, after many weeks I got a tiny amount of help stating I would have to start the validation processes over. I asked why, what went wrong, to avoid making same mistake again, and have been waiting for months to get a response. Absolute worst company I've worked with.
Response from Binance.USMay 29, 2026
Hi Toney, Thank you for sharing your feedback. We’re sorry to hear about your address verification and support experience, and we understand how frustrating it can be when next steps aren’t clear. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Mark S.
Jan 25, 2022
I'm infuriated with binance.us
I'm infuriated with binance.us. I've been buying and selling stocks for 4 years with different brokers and just recently got into crypto beginning of 2021. I bought a crypto only available through binance after doing my own due diligence knowing it was going to be profitable. I put in a buy order the day before it had a 50% gain, the order was filled and it gave me confirmation it was purchased at that moment...come to find out they filled the order days later at the peak of the runup!! Oh how convenient!!!! Not only did I miss the profit I'm now down that much. Why send a notification that it was purchased at that very moment you put in a buy order but it actually wasn't. Every other broker I've used would notify me that itll take a couple days for the order to fill before I CONFIRM the purchase. WHY BINANCE! GIVE A HEADS UP. At least it was just a couple hundred and not thousands.
Response from Binance.USMay 29, 2026
Hi Mark, Thank you for sharing your feedback. We’re sorry to hear about your order execution experience, and we understand how frustrating it can be when trade timing or confirmations don’t match your expectations. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to the app and trading experience. If you still need assistance, please visit https://support.binance.us/en/. Regards, Binance.US
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