Tony M H.
Binance.US Deactivated my account and wants me to withdraw my money in 72 hours but my account is disabled and they don’t let me withdraw they robbing me ?
Was using Binance.US were I linked ACH MY Chase bank checking account were I have made every deposits directly from my personal bank.This week I contact them over a withdraw I was d trying to send back to my bank and they denied it and when I contacted through entire time email they only mention it takes 3-5 business day. Soon after my account was disabled completely from me doing anything, I contact back on why is my account is disable, and they request me to to submit a video of my self holding my Id telling them my name and email address and and read back a disclaimer. And i summit that and then they responded back to me that they care closing my account and I got 72 hours to withdraw my money, and my account is still disable we’re I’m not able to do anything they keep ignoring my emails when I let them know my account is disabled I’m not able to withdraw please activate my account so I’m able to withdraw they send me same message about I got 72 hours to remove my assets my accounts close ? I need real help, this is over 50k I got deposited from my savings account into Binance.US what can I do?
Response from Binance.USMay 29, 2026
Hi Tony, Thank you for sharing your feedback. We’re sorry to hear about your account closure, withdrawal, and support experience, and we understand how stressful it can be when account access or fund availability is unclear. For privacy and security reasons, we can’t discuss account-specific details on Trustpilot. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US




