bimmerplug.comReviews of bimmerplug.com

Pure scam just another drop shipper.. after 3 weeks of going back and fourth and the asking several time year and make the photos of my vehicle it was clear they didn’t know what they were talking about .. decided to cancel my order and the kept 30%of my money claiming it was for restocking fees .. which made no sense to me because they clearly had no part in stock .. after reading reviews I see a lot of people have this same experience and I’m guessing it’s what pays for the fancy web page the have created.. don’t buy from them

They have a fitment guarantee, but sent the wrong item twice. Customer service has been nonexistent and no one answers the phone, making a return impossible. They will only text occasionally. Company uses Google phone numbers, which means the company is probably not on the US. I would not recommend purchasing anything from this company.

Ordered a part that did not fit. Returned it on my own dollar. After 3 months got an email saying that the return was denied because they have a “no return” policy. Total scam.

AVOID AT ALL COSTS!!! I run a shop and have had numerous customers come back after their product failed. For example, this site sells a radio for $800, instead of receiving an $800 radio, my customer received a $250 ALIBABA radio that barely worked. AVOID. This site is a scam, it is ran by some 20 something kid pretending to be a professional. His name is Kevin Le. He’s a con artist hustling alibaba products as his own. DONT GET SCAMMED AVOID!!!

WORST CUSTOMER SERVICE ever! Wish I had read these reviews first. Their web site is full of fake reviews. Stop now - go away. As for support, they wish they were at the level of incompetent. No phone support, no email support, on VERY SLOW texting (hours to days to reply!). When asked about parts or installation, they can't identify the parts they ship. "Installation Instructions" - are not. Vague descriptions, no details. When asked, they offered no details, no videos, no links; nothing that would support even the professional installers.

They offer extra protection for returns then refuse to give a refund. I highly recommend staying away. Terrible communication, terrible customer service. They are a scam.

Keep deleting my comments Bimmerplug - it's not going to stop. DO NOT BUY PRODUCTS FROM THEM. Taillights have terrible seals - weeks after install they fill up with condensation - literally water dripping inside of them. Then deny warranty claim after having me get them photos, then they ask for video, then I have to proactively reach back to be told they denied the claim. They DO NOT STAND BEHIND THEIR PRODUCTS, DO NOT BUY ANYTHING FROM THESE GUYS!

I ordered a CarPlay upgrade for my 2012 M6 back in early March. I tried to get a hold of someone after placing the order to get details on the product and shipping info. No one would respond. I did receive the product in late April and it was missing the main harness. I called the support line and was sent to voicemail and then a text popped up asking what they could do for me. I explained the situation and sent pics of the missing harness. I was asked to give them 2 days…it’s now May14th and I still don’t have the part or a tracking #. It still has not shipped and they keep telling me next week. DO NOT buy anything from these people, they are horrible! I’ve tried to just get my money back and they have denied my return twice now…how is this possible??