bimmerplug.comReviews of bimmerplug.com

After reading some of the negative reviews, I was a little skeptical, but after placing my order I have had nothing short of a great experience with them. After contacting Sarah in customer service because my unit (10.5 touch screen CarPlay for BMW X5) was delayed in shipping she went out of her way to ensure me that it was on its way and even upgraded my order for the inconvenience. In reality it was only 2 days but I’m impatient…. When it arrived and I installed it and it looks and works amazing. All I can say is don’t get scared off from the less than great reviews. After all the only people who post reviews are usually angry and wouldn’t be happy with anything. Which is why I’m writing this review to make sure you give them a chance to prove it for yourself.

BUYER BEWARE! BOUGHT $200 YELLOW DRLS, THAT HEATED UP AND RUINED MY TURN SIGNALS AND FACTORY LIGHTS TO THE COST OF $3400. 2 SEPERATE, INDEPENDENT BMW DEALERS CONFIRMED THAT THE AFTERMARKET DRLS HEATED UP AND CAUSED THE ORIGIONAL LIGHTS TO MALFUNCTION AND SHORT OUT(SEE ATTACHED PIC) MY BIMMER PLUG ORDER#25807...BIMMER PLUG SAID,"SEE OUR TERMS OF SERVICE"...HOW DO YOU NOT STAND BEHIND YOU PRODUCT? ESPECIALLY IF IT WAS PROFESSIONALLY INSTALLED, FUNCTIONED GOOD FOR 6 MONTHS and THEN HAD AND EPIC FAILURE THAT COST ME $3400 TO FIX? STAY AWAY FROM THESE GUYS UNLESS YOU HAVE $$$ TO BURN!

When I saw the other reviews it was spot on to mine. Very rude Sarah customer service rep. Going back n fourth about my vehicle and sent pictures of what exactly was needed she insured my taillights would plug and play and guess what… they were all wrong. Still fighting 2 months later to sent this junk back and get my money. When I told them I would speak to a lawyer they panicked and said return label is on the way. Hopefully I am able to ship these and get my money back. Never buy from them. False advertising is all I can say

I placed an order for a front splitter, they quoted me $100.00 for over night shipping. I paid the invoice. 3 hours later they tell be they want $400.00 more for shipping. I said no, we then agreed they would ship it 2 day air. Then they send me tracking for 3 day air. They then resend me a label for 2 day air. An hour later they cancel the order. Stay away from these liars

If I could give Zero stars I would. This company is a scam and complete disgrace to the car community. I've done plenty of retrofits over the years, but my experience with BimmerPlug's so-called custom 2021 LCI-style LED headlights and it was an absolute nightmare. The product is advertised as a direct plug-and-play upgrade,  yet the reality is buried in a tiny drop-down menu: hidden wiring and coding requirements that completely contradict the main page. The long customization wait time turned out to be nothing more than a drop-shipping delay; these lights were never customized at all. The lights were generic and incomplete. When asked for a wiring diagram; something any legitimate retrofit supplier should have ready, they couldn't provide one. Installation brought endless problems: adaptive headlight malfunctions, AFS errors, cornering light failures, and vertical aim issues. Even seasoned professional coders refused to touch the setup because of how poorly supported it was. Their so-called tech team was a joke. Every email sent asking for specifics was met with the same lazy reply: “Have it professionally done.” No diagrams, no coding help, no real expertise. To make matters worse, emails were ignored for days or weeks, dragging the ordeal past the 90-day dispute window. When a dispute was filed anyway, unbelievably, BimmerPlug won. The entire experience felt like a bait-and-switch backed by evasive customer service. I'm left with an expensive, barely functional set of headlights and weeks of wasted effort. Buyer beware: Don't trust the plug-and-play marketing, don't trust the influencers they sponsor, don't expect real support, and don't be surprised if delays leave you stuck with no recourse. Look at all the complaints In the forums and don’t fall for the fake reviews as some of the 5 star ones are possibly fake. They ask people to write a review for bonus free merchandise before the products are even shipped. What kind of company does that.

They delivered an exhaust tip that doesn't fit by the vehicle and are refusing a return; they are also ignoring my emails. Since 2 months i wait now for a solution NEW: Dear bimmerpluq Your answer on this complaint is only funny. I am in contact since 3-4 months with your support! Since one month now no respond again!

I BOUGHT A 15 IN SCREEN FOR MY BMW . WE ARE GOING ON 2 MONTHS NOW AND THEY TELL ME OVER AND OVER NEXT WEEK , NEXT WEEK. IT IS NOTHING BUT NEXT WEEK AND PRODUCTION IS IN PROGRESS. IT HAS BEEN OVER A MONTH IT IS IN PROCESSING. I WANT TO JUST RETURN IT BUT I CANT RETURN TILL I GET IT THEN I WILL RETURN IT . I HAVE FOUND SO MANY LIKE SINCE I ORDERED FOR SO MUCH LESS. I HONESTLY WOULD PAY MORE TO ACTUALLY GET IT .THEY WILL TAKE IT BACK QND CHARGE YOU 25 Percent after waiting over a month. They even blocked my number .STAY AWAY FROM THIS COMPANY!!!

Ha! These people suck. The lady in charge of customer support is by far the most disrespectful rep I’ve ever encountered. They can’t even send the right parts and want to argue that the information provided was incorrect although the vin was supplied 5 separate times before shipping along with countless pictures of the vehicle. Huge waste of time! 4 month later I’m still fighting them