bimmerplug.comReviews of bimmerplug.com

In November 2024, I purchased an aftermarket Apple CarPlay device online for $349 from Bimmer Plug LLC, and my experience has been nothing short of appalling due to their blatantly unethical and deceptive business practices. They essentially stole my money along with the returned device, an action that I firmly consider theft. The device was incompatible with my vehicle, directly contradicting their so-called "Fit Guarantee." Worse, the product arrived without usable instructions, merely providing a generic YouTube video that referenced an entirely different model. My numerous attempts to reach their customer service through email, phone, and text were entirely ignored. After incurring additional costs of \$77 for certified return shipping, the return package was confirmed delivered and signed for by Bimmer Plug LLC. Despite this clear evidence of receipt, they blatantly refused to issue a refund or even acknowledge the return. When I disputed the transaction with my credit card company, my claim was rejected due to a deliberately obscured clause on their website requiring submission of a return request form—requests they intentionally ignore, effectively ensuring refunds cannot be processed. My ordeal mirrors countless other consumer complaints online, highlighting a systematic and calculated pattern of consumer deception and theft by Bimmer Plug LLC. I strongly urge potential customers to avoid this unscrupulous company to prevent experiencing the same financial loss and frustration.

Ordered carbon fiber mirror caps for a m2 f87. Fitment was awful. Chinese knockoffs. Threw them out and didn’t bother contacting the company due to the poor reviews about the return process. Should’ve listened to the bad reviews. I gave them a chance and was disappointed.

If I could leave zero stars I would I ordered some m style carbon fiber caps with sequentials emailed them and said they would give me an update two weeks ago till today no update so not recommended at all

This company has a real bad issue with communication and they will never get back to you and the response is thru e-mail instead of picking up the phone and talk to the installers. I was dealing with the issue on a Saturday. That was the major reason why I return the navigation system. I ask if I maybe I can possibly see if there was another item I can use the credit on. I e-mail them and they said they would look into it. Since I got no response I requested a refund. If a company doesn't respond why not move on with life and get your refund. Now I have filed multiple disputes with this company and it seem Affirm has decided to take their side. Too anyone who is thinking of ordering product from them. DO NOT DO SO. Most of their products are from China and you can get them off of ebay for a lot lower price. I am in a dilemma where my credit score will tank because this company refused to refund my money. Please look at the Google reviews! They have a 1.8 star rating and the issue is the same. I know I have gotten screwed by them, but I am letting everyone know that don't be like me and get trapped. This company rather take your money and not product the product or give you an update on the product if you consider doing a laterally refund to a fair price merchandise. You have been warned.

🚨 WARNING: A NIGHTMARE EXPERIENCE WITH BEEMER PLUG! 🚨 I have NEVER in my life dealt with a company as horrendous as Beemer Plug. If you’re even thinking about placing an order with them—STOP RIGHT NOW. These scammers don’t stock a single thing. They’ve built a shiny, professional-looking website just to lure you in, but in reality? They’re just drop shipping junk from Alibaba. That’s right—you’re paying a massive markup just to wait months and months for something they don’t even have yet! Even NON-custom orders take forever because they only buy from their supplier AFTER you hand over your hard-earned money. And customer service? HA! The worst I’ve ever encountered. Rude, unhelpful, and completely indifferent. You could be waiting an eternity, and they wouldn’t lift a finger to help. Here’s the real kicker: If you really want the same product, just go to Alibaba yourself and use Afterpay. You’ll pay WAY LESS and still wait the same ridiculous amount of time! Don’t fall for Beemer Plug’s scam tactics. They should be called BUMMER Plug because that’s exactly what you’ll feel like after ordering from them—BURNED and ROBBED. ⚠️ BEWARE. SPREAD THE WORD. SAVE OTHERS FROM THIS SCAM. ⚠️

I placed an order, then after review of additional details realized it wasn’t what I was looking for. I have been trying for over two weeks to cancel the order, and every time I email them to cancel, I only get a response “the part will work for your car”. It’s an $800+ part and I have asked more than 4 times for an order cancel and refund and they are not responsive.

I purchased a part for my car back in January 2024 and I returned it within the 30 day policy and to this date I have not received my refund. They emailed me a fake refund email but did not actually did a refund to my credit card. Numerous emails and always a runaround about getting back to me. I will not stop with my honest bad rreviews until I get my refund money. TOtal scammers

Purchased 4 - 69mm Wheel Caps @ $199.02 needed 56mm Wheel Caps: Anthony @ BimmerPlug sent me a label for return. I returned them promptly in their original box unused. After about 3 months I tried contacting them to check on the status of the refund as the item had been discontinued. About 4 months later I received the package back "Return to Sender Unable to Forward" I tried many, many times to reach them by phone & email and no response. Only after I disputed the charge with Discover Card I received a message from Kass saying Anthony was no longer with the company and that if I dropped the Dispute they would give me a refund. Meanwhile Discover Card said they requested some information from BimmerPlug. Discover Card ruled that because I was still in possession of the product - I had returned these on 10/30/2023 and BimmerPlug had sent the package back to me unopened in April 2024 - that it was a valid transaction. Discover Card told me to go back to BimmerPlug and get a refund from them as they just requested information and did not view it as a Hard Inquiry. BimmerPlug said once I created a Dispute with Discover Card, they viewed that as a HARD INQUIRY they no longer offer a return or refund. If I hadn't filed a dispute with Discover Card they would have given me a refund as it would have been a clean transaction. I WOULD NEVER MAKE ANOTHER PURCHASE WITH BimmerPlug.