BimmerTech FZEReviews of bimmer-tech.net

I ordered an NBT EVO IF6 retrofit and had (Still having) quite the experience. The ordering process was simple, and the unit was shipped quickly. After that, all the problems started. First, all three major components including, the screen, Head Unit, and PnP Harness, all came with issues. The screen came dead on arrival. The Harness came with damaged pins and was incorrectly wired by the Bimmer-tech team. Finally, the head unit came with a broken port that is still affecting my radio. The screen was replaced after about a month of wasting my time. The PnP Harness took roughly 2 months to consistently talk with customer support to get replaced. The head unit has not been addressed and the radio is still having issues. After making the changes they requested, the radio has more issues. 5 months out and still trying to get some kind of refund to compensate for this. Customer support is now being unresponsive to me unless I hound them. They sent me a defective item and aren't willing to fix it. My biggest regret is doing business with this company. For all the good I heard about them, it sucks to be one of the few that had a horrible experience. This might not be your experience, but the risk is there for you when buying from bimmer-tech.

I purchased the Rearveiw and Frontveiw cameras with the MMI Prime unit for $1300. Never did get it to work. Tech support is very friendly once you get ahold of them. It is just that they absolutely insisted it was an installation problem. I pulled the car apart 6 to 10 times to take pictures and send them. Their responses sometimes seemed like they were not following my past messages. The messages were email and my replies and responses were there on my computer and easy to go back and reveiw. They finally wrote me off and quit responding to me. My problem was intermittent so they said I must have wired it incorrectly but it is very simple plug and play. The Front camera plug did not work. They never offered to replace so I hard wired bypassing the bad plug and it worked. But the real problem was the MMI control unit. Both cameras worked but not when I put the car in reverse. When I needed it to work. So if it works when you get it great. Beware they will not honor any warranty if it does not. I gave up sold the car. Scratched the interior broke an interior piece because I had to pull it apart so many times. Do not get warm and fuzzy that they respond to bad reviews. The question is did they resolve the problem. I learned the hard way and am trying to help someone else not to make the same misstake. So at your own risk you have been warned. Response to Bimmertech There was no damage to the wiring or the unit when I originally installed. The damage happened due to the multiple times they asked me to take pictures of the install. As well as to me insisting on sending it in. 40% Restocking fee minus any damage. I paid $1300 for this and expected better customer service. Maybe offering to replace the system free of charge. Or at least pay for shipping. Then there is the part you shipped that I never received and no one their would answer my emails. I sold the car for other reasons but this experience took a lot of the fun out of it. I STAND BY MY REVIEW!! Take my word or theirs again You Have Been Warned

I originally posted a positive review after buying an GPS map update. For the positive posing, I was offered 3 free iDrive mods... I chose Delete Legal Disclaimer, Full text message posting, and M2 Start-up animation. Unfortunately, they could never make the start animation work as it should, and after patiently trying many time to reprogram the iDrive back to default, they have never succeeded. They repeatedly tried to convince me that it was fine, but it just is not the way it was from the factory. I would suggest BEWARE of trying to make this change...it is especially annoying, as it is never something that I would have chosen to do on my own

The experience with Bimmer Tech started out great - which I chalk up to the them getting their money. After that - the programmer extremely rude, unhelpful and only answer he could give was call tech support. After several phone calls, I was advised that my wiring harness was bad and needed to replaced, the very next day I receive a package in a reused box taped with some craft tape that included 2 wires with no instructions, and these wires were not on the original instructions. I call again and was told these wires were not needed and a new hat ads would be shipped. 2 weeks later - no harness. I call again and after 45 minutes was told that there were issues with the “logistics” department and I would for certain get the harness next week. I asked to speak to a supervisor, this ordeal has been goin on for 4 weeks - stated supervisor would not be I. for another hour and that they would call me. Guess what? NO CALL. I call back the next day to get a tracking number - after 30 mins in the phone they have to call me back. They do call to my surprise - but tell me I have everything I need and no new harness would be shipped and that the REP that I spoke to the previous day must have Mia-understood that a new harness would be shipped. Customer service after the purchase is worthless. Spend you money elsewhere - they will. It refund you money for issues such as this and will give you the run around on answers. Also now my 328i thinks it’s a 4x4 a due to the programming issues. I keep getting 4x4 traction control errors in the dash.

Really really poor. I had a really bad experience and feel completely cheated out of my expensive purchase. The customer service is brilliant pre-purchase but afterwards I was told that my consumer rights are not valid as their head office is in UAE. Really really bad and beware. Don’t use them, there are a lot more companies out there who have helped me after this horrific experience with such an awful team.

Stay away from BIMMERTECH!!!! Got the MMI Prime for my BMW F10. Unit was full of faults from day 1. Ive sent them an endless amount of emails asking them to take back the unit and refund me. Even that i requested refund before 14 days (EU LAW) they are saying if they should take it back they will take ATLEAST 40% of the paid amount. I also made a generous two star review of the unit on their webpage (two stars for responding customer service) but it was never published. They only publish the positive reviews unless they are made by themselves... MMI PRIME is a relabeled Aliexpress product at a 3x premium price! STAY AWAY!!!

Just got my back up camera for my 2013 bmw 535i xdrive and got it installed, to my shock the installer told me that the system I got from bimmerTech was for a f15 f20 I have a f10 I was told by bimmerTech it was compatible well the first thing was that my heads up display didn’t work with that system and the second thing was that the picture from the cam camera doesn’t take up the whole screen as advertised, so I was asked to choose the backup camera or my heads up display and of course you can’t get a live person with bimmerTech to help you everything by email NOT HAPPY the camera was over $600 and still not working as advertised plus no one told me that I would lose my HUD very disappointed

They send a used BMW screen ($700), not refurbished as they claim. the mmi does not work as advertised plus you can buy the same EXACT mmi unit online for less than $300, a total rip-off from Bimmertech. I am returning both units; mmi and 8.8"used screen for my money back - for $1,300 I expected much more.