Bilt Technologies, Inc.Reviews of biltrewards.com

Non existent customer service. Bots do not count and when I get transferred to a “live agent” it gets immediately turned into an email which does not get responded to. I have never had such bad service from a credit card issuer and will probably close my account as soon as I spend my points.

The company debited my checking account for my rent and never paid it to the landlord, and then reversed my previous month’s rent payment so the landlord charged me both a late fee and a $300 reversal fee (had more than enough in my account, their processing is just a mess). No customer service to speak of, issues have to be sent via text or email, and their AI bot is no help. Had to initiate a dispute directly with my bank to recover the missing rent payment. Email responses from BILT don’t address the issue. Account closed and never using BILT again.

I am extremely frustrated with Bilt’s customer service. I attempted to book a hotel stay, but I was unable to complete the reservation because the email address on my account was incorrect. The system keeps trying to send a verification code to an email address that is NOT mine. The email listed on my account is incorrect I have been trying to get this corrected for over 72 hours through chat and email, despite being told customer service is available 24/7. I have spent an unreasonable amount of time waiting for assistance with no resolution. This issue has prevented me from accessing my account and booking travel, which is unacceptable. A simple correction should not take days to resolve. I am requesting that Bilt immediately update my account with the correct email address and improve response times so other customers do not experience this level of inconvenience. Very disappointed with the lack of timely support.

The points program SUCKS now. They totally ruined a good system they had before they upgraded to the new rules for how you earn points. I plan to CANCEL my card.

I have been with Bill since October 24 when there where aligned with Wells-Fargo. Now that they have changed, I don't see a point in it anymore - its lost its value preposition since it took away the rent-float - I know that's only about 20 days or so of a float but it was worth it along with the other rewards - now with the new higher fees and no float - don't see a point.

Bilt Rewards' 2.0 card transition is a masterclass in operational failure. As a certified project management professional (PMP), I have rarely seen a financial product so recklessly managed. Executive Negligence & Financial Liabilities During the Wells Fargo transition, a $500 ledger discrepancy occurred. Bilt VP Thatcher Foster explicitly instructed me in writing to throw away a physical $500 bank issued refund check. I refused to destroy a legal bank document and proposed a transparent accounting fix. Following my proposal, VP Foster completely ghosted me, ignoring weeks of follow ups and leaving me exposed to clawbacks. Deceptive "Bait and Switch" Rewards Bilt's "Close Friends" tier actively fails to deliver. Three times, Bilt deposited high value rewards (including an ASAP Rocky vinyl and MrBeast package) as "collection credits" with zero clickable interface, expiring worthless. Furthermore, Bilt claimed the vinyl was "sold out" to justify non-fulfillment, only to push a restock notification for that exact item days later. Hostile Promotional Fulfillment After perfectly executing a 10,000 point social media promo, Bilt credited the points but sent a hostile email falsely claiming I violated terms. When challenged, support refused to provide evidence. A Designed Support "Black Hole" Bilt's infrastructure actively blocks help through distinct system failures: The "Black Hole": Submitted tickets simply vanish. I submitted tickets regarding missing rewards that received zero response or acknowledgement, ever. False Abandonment: The system ignores customer replies entirely. I received multiple automated "we haven't heard from you" warnings threatening to close my active ticket, which it eventually did, despite me repeatedly sending the requested proof. Dead Ends & Obfuscation: The app bot directs customers to disconnected phone numbers, while agents conflate separate ledger errors to avoid clean audit trails. Do not trust this company. The marketing is flashy, but the leadership and technology are fundamentally broken.

Bilt took my rent money and never paid my landlord. Has zero human customer service so you can’t get help. I had not responded or acknowledged the issue in over three weeks. Do not trust this company.

The idea of earning points for paying rent sounded promising at first. The experience quickly became aggravating once the platform was used. Information about points, benefits, and program rules was often unclear and overly complicated. Instead of a simple rewards system, navigating the details required constant digging through explanations and repeated clarification. Responses to questions were frequently unhelpful or delayed. Over time, the program became unnecessarily difficult to manage for something advertised as simple and convenient. A rewards platform should focus on transparency and ease of use, yet that clarity was almost always missing.