Bilt Technologies, Inc.Reviews of biltrewards.com

The customer support for this site is awful. You are unable to talk to someone on the phone and you have to use a texting service for tech help. I recently renewed my lease through my apartment complex, and I had this service for the past 6 months with relatively no issues. However, this time someone entered my email wrong and I was unable to access my account. I tried to have tech support help me and I was waiting to be connected to a specialist for hours. I was frantic trying to pay my rent for this month so I explained my situation to the leasing office and I have them a cashiers check for my rent. After 5 days of being unable to access my account I was finally able to get in. With no help from tech support. Once I get onto my account I can see that my check was scanned in, but my auto pay kicked in and now I have essentially paid my rent twice. I am extremely frustrated at the situation and the lack of help from Bilt. I do not feel like my information is secure, and I will not pay my rent on this website anymore. If anyone is thinking about getting a card through them or paying their rent I hope you read this first. I also hope you know that if you run into any issues you will not be able to get the help you need, and most likely you will have to figure it out on your own. Luckily I am very tech savvy, but if my parents had to deal with this it would have been a different situation.

My property uses this site for rent. The site is broken. It does not show the history for rent charges. The customer support also doesn't work and I can not contact anyone to resolve my issues.

Love the concept, but the customer support is fundamentally broken and absurd. I simply needed to change my phone number, which should be easy to do online. Well, with Bilt Rewards, you have to chat with support (there is no phone number), and then they tell you that a specialist has to email you. The next day (!) I received an email telling me that I need to schedule a 30 min appointment via Calendly, and they had no availability until the next day...late afternoon. This is all to change a phone number, which apparently, in Bilt World, takes 3 days. Not only is it incredibly inconvenient, but I'm sure it violates consumer protection regulations of some form, and most importantly, speaks to a poorly architected product, and extremely poor customer experience.

i have been forced to use bilt rewards by my building in downtown los angeles since i moved in almost a year ago and i HATE it. i want my rent to be auto paid but NOT ONCE has it worked; and not only that but it can't keep accurate track of what i have and haven't paid so it thinks i have overpaid by more than 10,000 so it's damn near impossible to even pay my rent on time because i have to jump through hoops to get the payment to go through and i have no idea how much i actually owe so i have to guess, and guess on the high side because i don't want to be late. and it charges me a fortune for all of this wonderful convenience. i have never hated anything as much as i hate this rip off of a useless service. HATE IT, HATE IT, HATE IT, HATE IT.

They play bait & switch, don't pay rents on time, pissed of my landlord, the points are less than 1% cash back. Good concept but horribly executed. Canceling the card immediately.

This is a scam that landlords are party to. When you go to set up your account it asks for your credit card info and then after you give them everything they inform you it isn’t a Bilt Mastercard so cannot be used for paying rent. If you then get a Bilt card, the fine print… you must pay your balance to them in full or you get an additional charge for the fee your landlord would normally pay a credit card processor. They get the landlords hooked by not charging them the 2.5% to 3% transaction fee, but only if you pay your rent with the Bilt Mastercard. Oh, they double your reward points on purchases made on the 1st of the month, but not on your rent. So your rent is $2,000 a month, and you spend another $200 on the first… you have to pay them $2,200 in full before your due date or you get a $50 to $60 fee to compensate for your landlord not having to pay the transaction fee. This is a scam. Oh, and why is a rent portal having tabs for hotels, air travel, and other partners… because this has absolutely nothing to do with property management/rent, but a way for your landlord to get more money out of you. You can always after you give them your credit card info then decide to use ACH with them to pay your rent if you don’t want to apply for their Mastercard, so now they have your credit card info, including expiration and security code, your address, email and phone, your lease info and you just gave them access to your bank routing and account number. And this company isn’t even 2 years old, you have no other relationship with them… and get a good look at the founders, I doubt they live in the US. All landlords should be required to indemnify their tenants when they force you into such a position. Oh, there is another choice for payment, a money order type thing, but I’m not sure who you deliver that to. So you have to pick that up, for a fee, and then what. My building office says they won’t accept payments, so now there is a time lag for mailing and likely a late fee and negative report to your credit. All this for a company you never chose to do business with. Class action suit anyone?

The rent payment system is terrible. I was not able to set up an account with BILT since it insisted on sending an authenticating code to my phone which I do not have, though they also have my email address to send the code to. So my daughter set up an account. BILT informed us in email, that the rent payment was submitted (and we got rewards points of 250). Then 2 days later it tells us that the payment didn't go through, and I now have to pay a late fee. When I go into the system, and try to pay again the rent, it insists on adding the late fee.

Ai chat is not helpful and I called support @ 9:45am on a Tuesday. said " Live support is off line and yours are 9am-5pm Monday- Friday then hangs up.