Bilt Technologies, Inc.Reviews of biltrewards.com

Utterly awful user experience, across the board. Literally nothing works on their website. You can't add a credit card. You can't add a bank account. You can't pay rent. If your property management ever transitions to Bilt, do yourself a favor and move out.

This has been the worst platform I have had the misfortune of using. I moved into an apartment complex that uses this system as a way to pay rent. It has not worked the past two months so now I have to get a cashier's check, personal check or money order to pay my rent. This is extremely inconvenient as I travel a lot for my work and now, I have to take time off to get a cashier's check as I don't have personal checks; all payments are online since most banks now charge more to process paper checks over online banking/payments. Horrible system! The first month after moving in, it didn't even post charges correctly!! Maybe that's why they have a rewards system in place so that users bypass the inadequacies of this platform.

The worst system in the world! AVOID AT ALL COST!! They make it out to be easy but then they take your money and cause nightmares. We tried paying rent with it for the first time, they say you can pay through venmo by attaching a card and then you can pay rent through that. They'll deny it by saying "it's not rent" then they'll still charge you, plus their fee, then they'll say that the payment didn't go through. I've talked to customer service 3 times and everytime customer support starts "looking up the account" the chat has "errors" and then disconnects. No help no service and now no understanding of what happened.

I’ve had the absolute worst experience. It’s a total scam. They purposely have a max credit of 5k but also make you have at least 5 subscriptions linked to the card in order to get your points. You are likely to hit the credit limit because rents in nyc are so expensive so the autopsy never goes through and they start charging late fees and such. I have been battling with them for 20 days now emails and messages back and forth because they don’t have a phone line for customer service. They processed my rent payment as a card statement rather than a rent payment so my building hasn’t been paid and they won’t return me my $4.8k I paid already that they did not process correctly. They are asking me to submit another rent payment. So pay rent TWICE and gift them $4.8k. The headache and time spent in this bs is not worth their garbage points. I feel they are managed by the same people of fyre festival lol

I've had the card for a year. Lats year customer service was AMAZING!!! This year, they probably pulled a lot of their customer service out (reduce cost) because WF was loosing money. SO this year, they are like robots. They wouldn't answer a question because of security issues. But it's my card, my account and they verified me; no, can't do it - SECURITY.

I applied for a card and hadn’t received the physical card in the mail for 3 weeks. I called customer service and they passed me to 12 PEOPLE who all could not answer why I hadn’t received it. Finally, when the last transfer wouldn’t go through, the lady LET ME KNOW that my account had been canceled because I didn’t respond to a letter I had never received. Putting aside the fact that they closed my account and didn’t notify me at all, you’re telling me 11 people couldn’t see that when they pulled up my information?? They all give me different reasons as to why I hadn’t received the card “still processing”, “address updated”, etc. but no one knew that my account had closed?? And had closes because I didn’t receive a letter that I was never told would be sent to me? When I was proved my approval email stated “you will receive your card in 7 business days” NOTHING about another letter that I had to fill out and send back. Don’t even bother with this card or their customer service.

Leaked credit card data, canceled without automatically renewing. Called three days in a row, each time they lied. First guy said Apple Pay would work in 5 min, but it didn’t. Second guy said it would arrive tomorrow. Third guy said it would arrive 1-3 business days. Either the company has no standardization of policy/information, or their employees are liars who just don’t care. Maybe both

Rent benefit -- very misleading. You must spend $309,000 on the Bilt card to qualify for a $1700 rent benefit. Here's the math: Earning Bilt Points: 1. Rent Payments → Earn 1 point per $1 (if paid via Bilt Mastercard). 2. Dining → Earn 3 points per $1. 3. Travel → Earn 2 points per $1. 4. Other Purchases → Earn 1 point per $1. ________________________________________ Scenario 1: Earning via Rent Only • If you only earn points from rent payments (1 point per $1 spent),you'd need to spend $309,091 on rent to accumulate 309,091 points.