Bilt Technologies, Inc.Reviews of biltrewards.com

6/9/25 Bilt closed my account for no explanation. Backstory - I made the full payment to my account every Friday for over a year. Then, all of a sudden, the payment stopped going through. I called customer service and they said we can't explain why it didn't go through over the phone and you need to wait to receive a letter. I just received the letter (6/23/25), after the account was closed on June 9th and keep in mind - payment is due 7/1/25! The letter says "your credit card no longer meets out lending requirements based on a suspicious payment or account activity." I never changed my bank account or missed a payment. Confused, I called Customer Service (833-404-2272). After about a hour and half, and getting transferred 5 times, they told me that they don't need to provide an explanation of what suspicious activity they found and can close my account for any reason. I am now going to every website I can find to bring awareness to how horrible Wells Fargo is and especially the Bilt Credit card. I have perfect credit, never missed a payment, and I have multiple credit cards. This is my worst experience to date. STAY AWAY!

Worst experience making a dispute. When I called initially the guy was like oh yeah these go through all the time, specifically said I could dispute again after if it doesn’t go through, then, it didn’t get approved and they said there was nothing else I could do. I was out on multiple rounds of exhausting holds with Mark who each time said the same thing- unfortunately there’s nothing we can do bc xyz when the initial person I called said he would submit the claim if it was him. There gos $900. Terrible customer service and considering canceling my account!! Never experienced this before.

BILT rewards and intended use of the associated Wells Fargo Mastercard were both a disappointing and frustrating experience: I opened a BILT rewards account and the associated Mastercard for the billed purpose of paying rent and utilities in order to earn points on my associated credit card miles account. I used this process for 3 months (or attempted to) before closing account. Here is what went wrong: 1. when paying rent/utilities with the card's associated routing and account numbers, payments must first be "authorized" EACH TIME in the app/website. 2. only one account is eligible for "auto-recurring authorization" 3. the second/additional account(s) must be manually authorized each month. In my experience, this process is faulty and unreliable. 4. My RENT was DECLINED TWO MONTHS IN A ROW due to the authorization process not working (despite getting a confirmation page with account information telling me I was good to proceed with payment on processor's website, both times). 5. These errors not only resulted in $100 of insufficient funds fines, but also damaged my relationship with my apartment leasing agency. To add to this frustration: -BILT has no live customer service. -The chat app took OVER 4 HOURS to put a "live agent" on the chat & they were unable to resolve my issue, resulting in an email chain anyway. -BILT then sent automated emails daily reminding me of an open ticket and closed the ticket when it took me 2 days to complete necessary steps and reply. I am still waiting to see the resolution of my request to close the BILT rewards account... Wells Fargo owns the credit card - they closed my account (as far as I am aware) quickly and easily with one phone call. 2 small positives: - BILT reimbursed me for one of the $50 fines (after they failed to approve my rent payment for the second month in a row) and this refund was a seamless and quick process. - transferring points to your associated credit card is easy and worked as billed **just be aware that you do have to make 5 transactions inside each statement period (including rent/utility payments) to 'unlock' those reward points. Unless they remove the pre-authorization step, this card/process is unreliable, and the penalties of declined payments are not worth the points value in my opinion.

It is the most worst service I have ever experienced. I really want to give 0 star but this system does not allow Cons: 1. Unreliable System I enter the right address to the system but it shows wrong address. KYC (Know Your Customer) process is the most important principle to guarantee their bank integrity. I have been working in the Investment Bank over 10 years now and failure of the KYC process is the major issue needs to be fixed ASAP but they just tell me "wait" almost a month and never fixed 2. Worst Customer service experience. It is almost impossible to contact them via phone or a chat. Once I saw the problem in #1, I have tried to contact them but I could not even I waited over 3 hours. Moreover, I paid my bill using their "billpay" service but all of them are failed and I got a charge back. However, before I got charge-back, CS told "Oh it is processing... you can use even system does not show incorrect address" But it is lie. Pros: I can close this the most horrible and worst service via email. No need to wait never-answer chat or phone-call.

Terrible company. They have set it up in a way that when you submit payment you tap into your credit utilization with them and it tanks your credit score. Terrible product.

You need to call Bilt... no, you need to call Wells Fargo... let me transfer you... this was today's experience of over 2.5 hours and 11 calls, all for a measly $75 payment on a merchant site. No resolution whatsoever, even though I spoke to supervisors. It's horrible, and I will be cancelling my card as soon as possible.

Applied for the BILT Mastercard with a 750+ credit score, no missed payments, no balances carried, and high income. Denied solely due to the number of “revolving bankcard trades opened in the last 24 months.” These included upgrades to existing cards and airline cards chosen for specific travel benefits — all responsibly managed. I spoke with BILT customer service and escalated to a supervisor, who couldn’t provide a clear threshold or reconsideration path. Very disappointing experience for a customer with strong financials. Sharing this so others can be aware before applying and taking a hard credit pull.

The worst app ever, lived at my community for over a year and all the rewards I collected was $24 bucks, you have to die here to get your full rent paid off with rewards. Also have a horrible processing policy, I cannot remove an old card, and bilt has it set as default and when trying to stop transactions because I noticed it was the wrong account it still processed then said it was not able to process(no shit cause it’s an old expired card) and now it’s saying I can’t pay. The worst app ever. Rent cafe was so much easier.