Bilt Technologies, Inc.Reviews of biltrewards.com

App crashes. App is slow, clunky. AI customer service, which of course doesn't work. Good luck getting a human to help you make sure your rent goes through on time!

Sh*te customer support, sh*te portal, all against my will because of my landlord, won't even take my bloody card without saying i have insufficient funds when I do not, and believe me I checked. Their customer support takes forever to do ANYTHING in response to a message, and their subreddit is full of stuck up yanks who think they're better than everyone else and make fun of people for their payments failing due to glitches and insult people's intelligence for not liking the payment system. Not once did I post a problem of my own, but i did report a few people and call them rude. Reddit should close their sub as unmoderated. ANYWAY! It's tiktok brainrot the payment portal AND it doesn't even make your payments. I am old, I do not want this. I am already dealing with my landlord treating me like absolute crap and being upset my apartment doesnt have the white glove treatment when he inspected it to add another roommate that I did not even want. So a snobby brainrot payment portal where nobody helps you? Spew! Get me out of here. I'll be paying via check! Also yes. I never recieved any help for their customer support just "please wait" for 10 minutes over and over from their customer rep. Tell me, is it all AI? I blame that brat Elon Musk. South African tycoon nepo baby ruined society.

BILT is fraught with billing mistakes, double charges, and has horrible customer service when you try to fix the issues. They will not provide transparent ledgers and you have to take them to court.

horrible customer experience need to go to wells fargo for help with half the features, bilt doesnt have customer service for the other portions. known fraud issues.

Zero stars-you can't get a person, and the BOT gives the same response over and over. They stated I could speak with a representative in 5 minutes or less- I waited over an hour. Also even though we were paying rent through BILT for over 18 mos we earned zero points! They should be forced to shut down.

I'd give a 0 if possible. They have no phone customer service, and their online chatbot gives the same unhelpful response over and over and over. Companies like this one should be forced out of business!!!

They are a horrible company and a scam. They try to make you believe that you are able to use any card and pay no fees then they add tons of fees on top

The Bilt app is absolutely atrocious and user un-friendly. You need two apps, the Bilt and Wells Fargo apps to effectively manage the card. I could not set up online banking through Wells Fargo to enroll in auto-payments, eventually leading late payment a few days later when I overlooked my last statement's due date. I panicked and accidently selected a saved payment method for a closed bank account in the Bilt app to make the payment in full. I realized immediately upon making the mistake and called customer support to explain the error and payed the full balance the same day. It didn't matter; my account was closed for "fraudulent activity." Please do yourself a favor and avoid Bilt and Wells Fargo all together.