Bilt Technologies, Inc.Reviews of biltrewards.com

Awful. Incomprehensible website- can't find my payment history. They missed paying last months rent, despite having autopay set up. When I called Wells Fargo customer service they said a half hour wait time. When I asked Bilts online robot helper, it said 30 minute wait time! The "rewards" are on par with groupon and it would require full time study to see what was 'on sale' , for how many points, on what days. Who does that? Here is a snippet of my useless chat with their online agent: How can a website be designed so poorly, in 2025, so that I cant figure out where to find statement of payments made. And once found, in a totally non intuitive spot, months are missing? I need to know if my December rent weas paid. now. Agent avatar Thank you for your patience. After reviewing your account, we can see that the payment made on Dec 1, 2025, failed due to insufficient available credit in your Bilt Mastercard at the time your rent payment was processed. You'll want to make any corrections and resubmit your rent payment if you have not already. If anything else is needed, just let me know! There were no notifications that my balance was low, with an upcoming payment needed? Bilts response:In this case, since Wells Fargo is your card issuer, Wells Fargo is going to be the best resource here—they're the only ones who can access that information and provide the help you need. You can reach them at 833-404-2272. To skip the automated system and speak directly with someone, press 0 twice when you call—this should get you to an agent faster. We know it's frustrating to be redirected, but they'll be able to get you the answers you're looking for. We're going to escalate to our Wells Fargo contacts on our end as well; however, we recommend you reach out to them again directly. If you run into any trouble or have questions after speaking with them, please don't hesitate to reach back out. We're here to support you however we can.

I used their platform to pay my rent on the first and selected a bank account (not a debit card) as the payment account. The following day I got this message: We could not process your rent payment of $1,498.38 because your card was either unlinked or it has expired. Please update your card details in your Bilt account and resubmit your payment to ensure it's processed on time. Need help? Start a secure Apple Messages chat with our support team here [link] 1. I used a linked checking acct, not a card 2. The only way to chat with support is iMessage which is ridiculous bc not everyone uses Apple devices. I don't use iMessage. 3. I updated payment info again, but they dont even automatically retry the payment. I had to wait until the transaction was rejected by the payment portal. 4. I ended up with not only a returned check charge from my apartment, but also a late fee. All together, I lost nearly $200 in fees trying to use this service. I've used the platform successfully in the past so there was no reason for any of this. I'm telling whoever will listen that Bilt is unreliable and can leave you to shoulder the fees when THEIR tool doesn't work.

Total scam. Just random “point” values given with little to no value. It’s actually more of an inconvenience than a bonus. Wish I could just go back to paying rent in my building portal.

I followed their directions to authorize a rent payment and I used the account and routing numbers they provided me. However, the payment bounced when my payment portal tried to process it. Now I am stuck with a $75 fee and I can no longer make rent payments online so I have to get cashier's checks instead. The rewards are not worth the risk. I cancelled my card immediately.

I had used Bilt to pay rent automatically for over a year. Without warning, Bilt changed its payment system and required users to re-enter banking info. I followed the instructions exactly, but they failed to mention a new authorization step. My rent payment didn’t go through, and I was charged late fees — plus now my landlord no longer trusts electronic payments and make me pay with cashier's check or money order... which goes against the whole point of convenience. Bilt's customer support was automated and unhelpful. Even after providing proof, they refused to reimburse the penalty. This issue was caused by Bilt’s system failure and lack of clear disclosure, not user error. If you rely on Bilt for rent payments, beware: a silent system update could make you “late” through no fault of your own. I’ve filed with the CFPB and BBB to hold them accountable.

I think they are intentionlly making it hard to read charges. It now pops up in a tiny window and you can only see some of the charges at a time so it is hard to make sure that the charges are correct. on the app if you click so show more for the charges it doesnt even work so you have to do it on the website. You cant look back at past charges just past payment amounts but i cant compare previous charges. This is really stupid

I’d give a 0 star if that’s an option. I booked my travel through Bilt using my point. I had to cancel my travel bc my son was sick. It was nightmare to cancel the booking through Bilt, and I could not obtain official receipt showing the cancellation (which is required for insurance reimbursement). I am so pissed at Bilt now. I am just going to never use it again.

Worst customer service I have ever seen. My rent $ changed so I had to change in the app and two rent checks were sent. I stooped the old one and now the new monthly one was not sent. It took a half hour through ai to get a person who has no idea what to do. I have been on chat for 45 min and he can’t give he instructions on how to fix this. They are too cheap to have a real phone number to call and have things fixed in minutes but they rely on foreigners to try to answer questions. I would never recommend bilt