Fabiana F.
When Bilt went from the best to the worst credit card I have
When Bilt was partnered with Wells Fargo, it was my favorite credit card. The customer service was outstanding, and the card offered excellent perks and benefits. Transactions were clear, and it was easy to see where to apply your reward points, rewards, etc. If you had any questions, there was always someone ready to answer them. I thought Ankur Jain, who created Bilt, was brilliant—a credit card that let you pay rent and mortgage while offering great perks, benefits, and customer service. Unfortunately, greed got the best of him, and he made a terrible mistake by switching from Wells Fargo to an unknown bank. Now, it’s nearly impossible to understand what's happening to your account online. There’s no number to call the bank and when you try to reach customer service at Bilt itself by phone, it’s impossible to reach anyone for help—they keep you on hold for anywhere between 30 minutes and an hour and a half, and when you finally get through, you’re often disconnected with no call back. Trying to get help online is just as frustrating; no matter how many payments you make, it’s unclear where the payment is going or what your credit line is in a timely fashion. Additionally, instead of maintaining customers’ credit limits, particularly for cardholders in good standing, and professionals like myself, they arbitrarily decided to lower the credit card limit significantly. I am not just speaking for myself, as I personally recommended this card to several family members, friends, and colleagues who are experiencing the same issues and disappointment. Today, the new arbitrary credit line from an unknown bank barely covers rent, especially in a place like New York City. Needless to say, it went from being my favorite credit card to my worst. The irony is striking—they now offer elite memberships like the Flyfish Club Experience for $3,500 annually, yet my new card’s credit limit is just $4,200 compared to the $25,000 I had with Wells Fargo, their previous bank. It’s unbelievable, unacceptable, and deeply disappointing to see how greed can undermine the vision of someone as sharp as Ankur Jain, who initially created such a promising concept with Bilt. I hope my review is taken seriously, as I guarantee you there are many who feel the way I do.