Bilt Technologies, Inc.Reviews of biltrewards.com

I submitted a rent payment through Bilt 2.0 - obsidian on February 27th. The money was withdrawn from my bank account, but my landlord still hasn’t received it. It was never clearly explained that adding a new payment card could require up to five business days or that a rental agreement upload would be required. When I tried to upload the document, the system repeatedly returned an error. The biggest issue: there is no real customer support. No phone number. No way to speak to a person. The AI chatbot is useless and only provides scripted responses. I am currently traveling and this delay has made my rent late, yet there is no urgency and no clear answers about where my money is. For a company handling rent payments, this level of support is unacceptable.

I’ve been a longtime Bilt member, but since their recent platform transition and issuer change, the experience has been extremely disappointing. During the switch to the new Bilt Card, their system malfunctioned and incorrectly denied applications — including mine — despite an 800+ credit score. I was informed directly that there were internal system issues affecting qualified members. It has now been over two months, and despite executive acknowledgment of the problem and a promise of manual review, I have received no resolution, no follow-up, and no accountability. Customer support has been unresponsive and unable to provide meaningful updates beyond generic responses. Meanwhile, I’m left dealing with the fallout of an error that originated entirely on their end. I strongly recommend that anyone considering applying wait until the platform and servicing issues are fully stabilized. At this time, the lack of communication and resolution is unacceptable.

submitted mortgage payment via Bilt, amount deducted from my checking account. 16 days later, did not received by lender, and contacted Bilt support multiple times, zero response. Money just disappeared. Never use this firm.

I have autopay set up through BILT. They didn't debit me the full amount for this month, therefore, I was charged a late fee. I have attempted to contact support, but it is nearly impossible to contact a real person.

From everything I saw before applying for this card.. you could use it to pay rent and it would apply to your credit line. I used for the first time this month and apparently that’s not the case anymore with 2.0. There’s no point to having this credit card if you can no longer use it to pay rent. All it’s basically doing is acting as an unneeded middle man to ultimately just to use your bank account. The only reason for getting this card was to use it to pay rent then immediately paying it off once I got my paycheck. This card is useless.

Absolutely awful. I used my linked Venmo account to pay rent in the Bilt app. They took the money out of my account but never sent it. They said it can take up to 3 business days for the recipient to receive the payment but it’s been longer than that. Their customer service is horrible and will not give me a straight forward response to where my money is or how to remedy it.

I really enjoyed the Bilt 1.0 card. As soon as the Bilt 2.0 started everything went down hill. They removed the ability to float your rent payment. The reason I got this card is so that I can pay half for my rent with my first paycheck of the month then pay the rest with my second paycheck. Now they take your rent and mortgage out of your bank account directly. This was not clear to me when I applied for the 2.0. There is no reason to even keep this card anymore unfortunately.

No customer service (3 hour wait time and counting) No way to set up card alerts No information on how to set up account with new Bank/Card Issuer Overall transition has been horrible, and I'm looking forward to any other company to handle my credit card charges. PASS ON THEM.