Bilt Technologies, Inc.Reviews of biltrewards.com

They canceled/returned my rent payment with no clear explanation, and because of that my leasing office charged me a $200 late fee. Support still hasn’t explained what failed or provided any return reason/code. The only “explanation” I found was by reading other people’s reviews — apparently you can’t use the Bilt credit line for rent anymore and payments are pulled from your personal bank account instead. If that’s true, then this card has lost its main purpose for me. The worst part: I’ve been trying to reach support for over 72 hours and I can’t get a real response or talk to anyone. This is unacceptable for something as serious as rent. I paid fees for this card and ended up losing more money than I ever saved in points — between the late fee and the extra charges. Terrible experience.

Things have gotten worse for the Bilt Card users since the last update. Now they charge of the card, which defeats the purpose of having one. Please beware! Their customer service people lie blatantly and offer poor support. They have no answers for you anymore. So, avoid wasting your time.

The bar is already low for customer service now a days but bilt has taken the cake. Generic AI chat bots have now taken over and will never resolve your problem. I’ve been trying to get someone to answer me for days with not even a first touch from a human. Just atrocious the level of respect they have for their customers.

Formal Complaint – Lack of Support and Mishandling of the BILT 2.0 Transition I am filing a formal complaint regarding the extremely poor customer support and the chaotic rollout of the BILT 2.0 system. The transition to this new system appears to have been implemented without proper communication to customers. Critical information about billing behavior and account handling was not clearly explained, leaving many users confused and dealing with financial and account issues that could have easily been avoided with transparent communication. What is even more unacceptable is the complete lack of meaningful support. I have been waiting for more than three days for assistance and have yet to receive a real response from a human representative. Instead, I continue to receive repetitive copy-and-paste messages that clearly come from automated systems and do not address the actual questions or problems being reported. Customer support should exist to resolve issues, not to send robotic responses that ignore the situation entirely. This level of service reflects very poorly on the company and demonstrates a serious failure in customer care. It is extremely disappointing to see such a lack of accountability from a company that handles financial transactions and customer trust. The absence of clear information, combined with ineffective support, has created unnecessary problems for users. If this issue continues to be ignored, I will be canceling my subscription and removing any association with this service. I will also continue to share this experience publicly so other customers understand the level of support they can expect. Customers deserve transparency, responsibility, and real assistance—not automated replies and silence. This situation needs to be addressed immediately.

Bilt 2.0 is a total bait and switch. The 1.0 version applied rent payments to the credit line, while the 2.0 version requires rent payments to be debited directly from a checking account. This completely defeats the reason I was using a Bilt card in the first place - cash management. This material and major change in handling rent payments was not made clear during the transition process from 1.0 to 2.0. The so called customer service is non-existent. Currently waiting for an "agent" and have wasted nearly 2 hours todays trying to reach a real person.

I’ve been a loyal Bilt member for years and hold both the Bilt 1.0 and 2.0 cards. I previously paid rent via PayPal without issue. After the Bilt 2.0 update, the PayPal option disappeared. I contacted their chatbot and was instructed to generate a routing/account number under “Property Rent Portal” and link it to PayPal. I followed those instructions exactly. Bilt then rejected the payment. PayPal processed the transfer attempt and is retrying, putting me at risk of NSF bank fees and rent delinquency. I’ve tried email, app chat, SMS, and social media — zero human response. For a company built around rent payments, this level of product confusion and lack of support is extremely disappointing.

Was a great card I recommended to anyone that had housing payments for a couple years. As most here are saying, they moved to 2.0 and I’m not sure I’ve ever seen a company plummet their client experience like this. Suddenly, now there is no chat or phone support available. Communication completely scattered and misleading. I will keep the card open simply for benefits of usage on my credit score, but there are so many other credit cards with better perks that deserve your business.

Bilt 1.0 was confusing. Bilt 2.0 is horrible. Biggest issue, the department that handles rent payments is only available by text or email. There is no guaranteed response time. I paid my rent a day early. My landlord got a message saying it would process in 2 business days. I asked the chat bot for help, it told me 3 business days. It has been 3 business days. No payment, no guarantee I'll hear back any time soon from the emails I sent to the rent support department (received a high 'call' volumes message too), and if the payment doesn't process by the end of tomorrow, I get a late fee. Believe it or not, the company does have two phone lines you can call, which are fairly useless, because neither addresses rent payment inquiries, you know, that payment that keeps a roof over your head every month. I have had 3 payment issues with the company over 6 months as a user. 1st was my mistake, the instructions for Bilt 1.0 were complicated, and my mistake ended up getting my Venmo account frozen. 2nd issue, my Venmo was frozen again when they failed to tell us in advance they would be deactivating the old rent payment system on the day I happened to pay my rent with no prior notice, 4 days before the new cards were due to activate. This is the 3rd. 3 strikes and I'm out. Do not trust this company. Zero accountability. Their customer service system is utterly unhelpful, and takes ages to get back to you. Will be closing my account as soon as this payment processes. Too bad the cards are made of metal and nearly indestructible. This is all to say nothing of the overhaul of the rewards system to only add value to users spending over 25% of their rent amount on other card purchases. I dont even care about that at this point though. $3.3K has left my account and been in limbo for 5 days (3 biz), they have violated their own terms, with zero accountability. Mine as well be DOGE at that point. Do not trust Bilt. Never paying my rent this way again. Goodbye Bilt, another scam American company with zero accountability or care for its end users.