Bilt Technologies, Inc.Reviews of biltrewards.com

Trash, don't waste your time. Can't use your credit line for rent. Rewarded bilt cash, unable to use in my area. Everything is locked in their system. Also the concierge is trash in the app. No customer support as well.

I booked a hotel through Bilt Travel because I thought I was paying with points. The interface is very confusing, and I didn’t realize it was charging my card instead. If I had known that, I would never have made this booking. I contacted support within seconds of confirming (before the payment even processed) asking to cancel or switch the payment to points. They refused, saying the booking was non-refundable and couldn’t be changed. I also contacted regular Bilt support, which appears to be separate from Bilt Travel, and only got an AI chatbot that couldn’t help and instead sent me a feedback form. Very frustrating experience. Double-check how you’re paying before booking.

ABSOLUTELY HORRIBLE. Forced to move to BILT by UWM mortgage because UWM made a $100M investment into BILT. BILT is not an honest company, they claim rewards but it is all FAKE!!! Read the fine print - you don't get rewards unless you spend on things outside of rent/mortgage. Don't be fooled. Also trying to contact BILT? Good luck - no phone number listed anywhere, useless automated messages that don't help, and no way to get where you need. RUN AS FAR AND FAST FROM THIS COMPANY AS YOU CAN!!!

Once this used to be a great card earning you points on rent spend. With Bilt 2.0 you now have to put spend on the card to unlock the points. Theu now are partnered with Cardless, and this small institution can not handle the support, leaving you SupportLess, SecureLess and eventually wishing you really were CardLess!

Worst customer service, finally got through to someone via Wells Fargo as they are charging us 1.5 with the transfer of the new CC they forced us to get and I didn't get a reply via email as promised or call back. What should I do next?

There is absolutely no customer support whatsoever when you have issues with the card and app. The rewards program is overly complicated and ruined in my opinion. If this company doesn’t make changes soon I don’t see this once great card lasting long.

This is totally senseless company now. They gave 15000 credit limit and said pay your mortgage using given account no and routing number. I used them and my payment got rejected and I had to bear penalty. This bull**it people mailed after 10 days saying since your bank account was not found in our system; we rejected your payment. MY CLEAR RECOMMEDATION - NOW NO SENSE OF USING BILT 2.0

I was told by apartment management that i HAD to use BILT to pay my rent. This wasn't true. After struggling with establishing my BILT account, THEY DIDN'T EVEN FREAKING PAY THE RENT! THIS WAS THE ONLY REASON I CREATED THE STUPID ACCOUNT WITH THEM! I just got done spending 90 minutes closing my account with Bilt using their WONDERFUL AI CHAT BOT to answer my questions (which it didn't). I did request the chatbot to release a 50 gallon barrel of rotted chum into the lobby of BILT CO which is didn't want to do. I think you can tell how much I've appreciated alll of the "benefits" of dealing with a zombie entity of Wells Fargo such as BILT. Do NOT deal with them. It will suck for 90% of you, the ones who have some self-respect.