Bill's ExhaustsReviews of bills-exhausts.com

Response from Bill's ExhaustsJul 25, 2025

Dear customer We're responding to your feedback regarding your recent order and interaction with us. We understand your frustration and apologize for any confusion or negative experience you encountered. We want to clarify a few points based on our records: First, regarding the item's availability, our website clearly indicated at the time of your purchase that was on backorder, with an estimated delivery timeline. We strive to keep our inventory status updated in real-time to prevent such misunderstandings. Second, concerning the refund, we want to confirm that a refund for your order was processed . This refund should have returned to your original payment method. Please allow 3-5 business days for it to reflect on your statement, depending on your bank's processing times. Regarding your conversation with Bill, we sincerely apologize if the communication was unclear or if you felt dismissed. That is certainly not the experience we aim to provide our customers. We are reviewing our customer service interactions to ensure all communications are handled with the utmost respect and clarity. We genuinely regret that your experience did not meet your expectations. Our goal is always to provide accurate information and excellent service. If you have any further questions please do not hesitate to contact us directly Sincerely

Response from Bill's ExhaustsJun 30, 2025

We acknowledge that the price displayed for the was incorrect due to an unintentional error. As soon as we identified this discrepancy, we immediately corrected it on our website. We then promptly reached out to you to explain the situation and offered you the option to either pay the corrected difference to proceed with your order or to cancel your order if you preferred. Our intention was to be transparent and fair in resolving the unexpected situation caused by our oversight. We deeply regret that this incident led to such a negative experience for you. We strive to ensure all our customers have a positive and seamless experience, and we take all feedback seriously. If you are open to further discussion or if there's anything else we can do to address your concerns directly, please do not hesitate to contact us at 305-859-1215 We value your business and hope to have the opportunity to regain your trust. Sincerely The owner

Response from Bill's ExhaustsJun 9, 2025

our recent order for an M4 full exhaust for your ZX6R was flagged by our system, and we understand your frustration regarding the cancellation and the lack of immediate communication. We sincerely apologize for any misunderstanding or inconvenience this caused. We want to clarify that your order was not cancelled by our team, nor was it marked as a customer-requested cancellation. Instead, it was automatically flagged as a high-risk order by Shopify's fraud analysis system. This system independently assesses orders based on various characteristics to protect both our customers and our business from fraudulent activity. When an order is flagged as high risk, our standard procedure is to cancel it. We understand your concern that we didn't reach out for verification, and we acknowledge that this could be improved. We do not manually review every high-risk flag, and unfortunately, this can lead to situations like yours where a legitimate order is caught in the automated process. We genuinely regret that this process led to your order being cancelled without direct communication with you first. We are always working to refine our systems and communication protocols to provide a better experience. If you would like to proceed with your purchase, we can discuss alternative payment methods or verification steps to ensure your order can be fulfilled securely. Please reply to this email or call us directly if you wish to do so.

Response from Bill's ExhaustsJun 2, 2025

'My friend, simply remove the DB killer from your slip-on. When you bought it for your S1000RR, I explained it would be louder than the OEM. You admitted it was +8 DB, so I didn't lie to you; you just had high expectations. What do you expect if you keep the catalytic converter? I told you that you'd need a header for more sound. Also, returning a used muffler isn't approved based on our return policy. That's the situation :).. o and just remove the DB killer..

Response from Bill's ExhaustsSep 4, 2024

Hello, I am sorry to hear that, your order shipped and we provided you with a tracking number looks its on the way, labor holiday slow down the delivery day https://bills-exhausts.com/apps/parcelpanel?nums=1ZB8B2560324549787 . That's was a special order-preorder listing said it takes 15-20 business days to build and ship , we update you also with a email about that and you agree to wait

Response from Bill's ExhaustsJun 25, 2024

We understand that you'd like to return the part, but unfortunately, electronics and tires are not eligible for returns due to our policy. This applies to all countries we operate in, including the US. To ensure a smooth return experience, we recommend reviewing our return policy before making a purchase. You can find it here: https://bills-exhausts.com/pages/return-policy In this case, since the part we shipped is correct and the package has been opened, it wouldn't qualify for a return under our policy.