BilloReviews of billo.app

Response from BilloJul 21, 2026

Thank you for your feedback and for being a Billo customer! 💚 We’re really glad to hear that you enjoy using the platform. We completely understand how disappointing it can feel to lose credits that you’ve paid for, and we appreciate you sharing that concern. Your feedback is valuable, and we’ll make sure it’s passed along to our team as we continue reviewing ways to improve the customer experience and make our credit system as clear and fair as possible. If you’d like, please reach out to our Support Team with your account details. We’d be happy to take a closer look at your situation and see if there’s anything we can do to help. Thank you again for taking the time to leave a review! ✨

Response from BilloJul 21, 2026

Thank you for taking the time to share such detailed feedback, and thank you for being part of the Billo creator community since 2021. Completing nearly 600 videos with a 100% on-time delivery score and consistently strong reviews is an impressive achievement, and we truly appreciate the work and professionalism you’ve brought to the platform over the years. We’re very sorry to hear about your recent experience and understand how frustrating it must have felt, especially after you had raised concerns about the scope of the project before accepting it. We also understand your disappointment regarding the additional compensation that was discussed and the lack of follow-up when the brand became unresponsive. Your feedback highlights concerns around campaign scoping, revision expectations, and communication during escalations, and these are areas we take seriously. We’ve shared your comments with the relevant internal teams for review so we can continue improving how these situations are handled for creators. While we’re glad to hear that the original video was paid, we understand that this does not fully address your concerns about the additional promised payment and the time you invested trying to make the project work within the platform’s upload limitations. We genuinely value the years you’ve spent creating content through Billo, and we’re sorry that this experience left you feeling unsupported. Thank you again for sharing your perspective—it’s feedback like this that helps us identify where we need to do better. 💚

Response from BilloJul 21, 2026

Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that your first video experience with Billo was a great one. It’s fantastic to know that connecting with creators, uploading scripts, and receiving deliverables felt simple and seamless. We’re excited that you plan to use Billo again, and we look forward to helping you create even more successful content in the future. Thanks for being part of the Billo community! 💚✨

Response from BilloApr 30, 2026

Thanks so much for the kind feedback! 😊 We’re really glad to hear that you had a smooth experience with Billo and that the platform made it easy to find and manage creators 🎬✨. It’s great to know the communication felt straightforward and that the final content matched what you were looking for. We also appreciate your note on the efficiency of the workflow from briefing to delivery—it’s exactly what we aim to provide so teams can focus less on coordination and more on results 🚀. Thanks again for sharing your experience—we truly appreciate it!

Response from BilloApr 30, 2026

Thank you for sharing your experience. We’re sorry to hear that the comparison and recommendation you received did not meet your expectations. Our goal is always to provide clear, accurate, and helpful insights based on the data available, but we understand that in complex cases—such as high consumption profiles and variable vs fixed pricing structures—recommendations need to be especially precise and transparent. We also recognize how important it is that any estimated savings are clearly grounded in the actual tariff details and consumption patterns. We take this feedback seriously, particularly regarding how offers are selected and presented, and we will review this internally to ensure greater accuracy, neutrality, and clarity in future comparisons. We appreciate you taking the time to share your concerns, as it helps us improve the quality and reliability of the service.

Response from BilloApr 2, 2026

Thank you for sharing your feedback 😊 We’re glad to hear you find the app good overall, and we appreciate you taking the time to rate and comment. We’d love to understand what led to the 2-star rating so we can improve your experience. If you’re open to sharing more details, it would really help us address any issues and do better moving forward 🤝✨

Response from BilloJan 15, 2026

Thank you for sharing! 💛 We’re thrilled to hear that you appreciate both the high-quality creators and our customer service. Providing top-notch support and connecting creators with great opportunities is what we strive for every day! 🌟

Response from BilloJan 8, 2026

Thank you so much for sharing! 💛 We love hearing that our team’s patience and professionalism made a difference for you. It’s wonderful to know you feel supported, and we’re thrilled you recommend Billo as a great starting point for creators of all generations! 🌟