Bikham HealthcareReviews of bikhamhealthcare.com

Response from Bikham HealthcareMay 22, 2024

Dear Ama, We are deeply grateful for your openness in sharing your thoughts with us, and we extend our sincerest apologies for any inconvenience you may have experienced. To better understand and address your concerns, we kindly request that you connect with our Executive Helpdesk at [email protected]. Regrettably, we've encountered difficulty locating your account using only your first name, and we are eager to assist you promptly. Your satisfaction is our top priority, and we are fully committed to resolving any issues you may have encountered. Your cooperation in providing the necessary information will greatly aid us in swiftly resolving this matter. Thank you for entrusting us with your credentialing needs as we eagerly await your response. Warm regards, Team Bikham Healthcare

Response from Bikham HealthcareApr 26, 2024

Hello Luana, Thank you for reaching out, and we genuinely apologize for any inconvenience you've faced. At Bikham, each client is paired with a dedicated account manager, ensuring regular updates on your account's progress. Upholding professionalism in all interactions is paramount to us, and we're committed to investigating this matter thoroughly. Your feedback will be shared with the relevant team to address concerns and enhance our service. Furthermore, we'll review your account's progress, providing updates on approvals and reasons for any delays promptly. Expect a member of our team to contact you soon to discuss this further and address any additional questions or concerns. Thank you for bringing this to our attention; we value the opportunity to make things right. Best Regards, Team Bikham Healthcare

Response from Bikham HealthcareMar 16, 2024

Hello Susan, Thank you for providing your feedback, and we sincerely apologize for any inconvenience you may have experienced. After thoroughly reviewing your account, we noted that you recently entered into a contract with us on January 30, 2024. In response to your request, we have promptly submitted the necessary documentation to the relevant payers to facilitate the process. While we understand that you may already be enrolled with certain payers and may not require a new enrollment, we adhere to the guidelines set by the payers and submit applications as necessary. We value your business and are fully committed to ensuring your satisfaction. Should there have been any miscommunication or gap in the communication, we are eager to address and resolve it promptly. A member of our team will be reaching out to you to discuss and resolve any outstanding matters to your satisfaction. Thank you for choosing Bikham Healthcare. We remain dedicated to providing you with exceptional service and assistance.

Response from Bikham HealthcareFeb 19, 2024

Dear Peace, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced. We understand that encountering challenges with Credily was unexpected, and it's certainly not the experience we aim to provide. Our goal is to simplify processes for your convenience, so we truly regret any frustration this may have caused. In light of your feedback, we have taken steps to improve your experience. We have assigned a dedicated Provider Relations Specialist who will be available to assist you with any account-related queries promptly. Your satisfaction is of the utmost importance to us, and we are committed to addressing any issues you encounter throughout the credentialing process. Expect to hear from our team shortly to address any further questions or concerns you may have. Should you require immediate assistance, please feel free to email our Executive Helpdesk at [email protected]. Thank you for your patience and understanding as we work to enhance your experience with us. Warm regards, Team Bikham Healthcare

Response from Bikham HealthcareFeb 13, 2024

Dear Alaina, We want to express our heartfelt gratitude for taking the time to share your valuable feedback with us. We are truly sorry for any inconvenience caused by the delays you've experienced. Please know that your satisfaction is our top priority, and we are fully committed to expediting the approval process on your behalf. Upon reviewing your account, we understand that 50% of the process has been completed, while the remaining applications are awaiting approval from the respective payers. We had hoped to connect with you today at the scheduled time you suggested to discuss this further, but unfortunately, we missed the opportunity. We understand how frustrating delays can be, especially when it comes to matters as important as yours. Please rest assured that we are actively monitoring and escalating these issues with the payers, as we strive to exceed your expectations. We believe that clear communication is key in resolving any questions or concerns you may have. Your business is deeply appreciated, and we are here to support you every step of the way. Please don't hesitate to reach out to us at [email protected] if there is anything else we can assist you with. With sincere thanks, Team Bikham Healthcare Update (02/22/2024) Dear Alaina, We've made several attempts to connect with you, but unfortunately, we've faced challenges in reaching you. Although we managed to schedule meetings based on your preferences, we encountered difficulties when it came to your availability at the agreed-upon times. We understand that schedules can be demanding, but effective communication is crucial for us. We kindly ask that you reach out to us at your earliest convenience. You can contact us at [email protected]. Thank you for your attention to this matter as we await your response. Best regards, Team Bikham Healthcare

Response from Bikham HealthcareFeb 13, 2024

Dear Dr. John, We are deeply grateful for your openness in sharing your thoughts with us, and we extend our sincerest apologies for any inconvenience you may have experienced. To better understand and address your concerns, we kindly request that you connect with our Executive Helpdesk at [email protected]. Regrettably, we've encountered difficulty locating your account using only your first name, and we are eager to assist you promptly. Your satisfaction is our top priority, and we are fully committed to resolving any issues you may have encountered. Your cooperation in providing the necessary information will greatly aid us in swiftly resolving this matter. Thank you for entrusting us with your credentialing needs as we eagerly await your response. Warm regards, Team Bikham Healthcare Update (02/22/2024) Dear Dr. John, After thoroughly reviewing your account details, we're pleased to inform you that approvals for Aetna Life Insurance and Cigna Health & Life Insurance have been successfully obtained. However, we'd like to update you that the processing of other applications is still in progress. Upon closer examination, our team has noticed several attempts to reach out to you for additional information. Despite multiple efforts via both phone and email, unfortunately, we have not received a response from your end. In light of your recent feedback, we intensified our efforts to establish contact with you. However, we regret to inform you that our attempts have been unsuccessful thus far. To address any concerns or queries you may have, we kindly request that you share your availability with us via email at [email protected]. Please rest assured that we are fully committed to resolving any issues you may be experiencing and to fostering a strong professional relationship. Regular communication will greatly assist in clarifying any doubts or queries related to your account, ultimately leading to a successful resolution. Your satisfaction is our number one priority, and we are dedicated to providing you with the support you need. Looking forward to hearing from you soon. Thank you, Team Bikham Healthcare

Response from Bikham HealthcareFeb 12, 2024

Dear RG, Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for any inconvenience you may have encountered. We understand the frustration that delays can cause and want to assure you that our team is fully dedicated to expediting the approval process for you. Upon reviewing your account, we discovered that we applied within the agreed-upon timeframe of 30 days. Subsequently, we were informed by the payer of recent changes in the enrollment process, requiring the use of a different portal. Without delay, we promptly refiled the application through the newly provided portal in November. Rest assured, we have been consistently following up on this matter. It's important to acknowledge that delays from insurance providers can sometimes arise due to their existing backlog. However, please rest assured that we actively monitor and escalate these matters to the payer when they exceed the established timeframes. We deeply value your trust as a client, and we fully recognize the importance and sensitivity of the credentialing process for your practice. Our team is committed to providing you with regular updates every step of the way. Once again, we truly appreciate your business and the opportunity to serve you. Please do not hesitate to reach out to our Executive Helpdesk at [email protected] if you have any further questions or concerns. Thank you, Team Bikham Healthcare

Response from Bikham HealthcareFeb 12, 2024

Dear Mr. Sharpe, We appreciate your feedback and apologize for any inconvenience you've experienced. After reviewing your account, we've successfully obtained approvals from five out of six insurance payers, as outlined in your initial contract with us. However, we regret to inform you that the primary delay stems from Humana's network closure for your specialty. As per Humana, the closure is expected to last up to 12 months. We also extended an offer for a replacement, which you declined. Nevertheless, our team is diligently exploring all possibilities to facilitate your enrollment. We stand ready to submit appeals to Humana should they accept them and will keep you informed of any developments. Please be aware that payers may currently have limited network capacity for your specialty, prioritizing providers with high demand in your state. We empathize with your frustration and are fully committed to resolving this matter as swiftly as possible. Your trust in Bikham Healthcare for your credentialing needs is deeply valued. Thank you once again for choosing us, and please feel free to contact our Executive helpdesk at [email protected] if you have any further questions or concerns. Best regards, Team Bikham Healthcare