Bikham HealthcareA leader in providing Healthcare Solutions. Our Healthcare solutions include Medical Billing, Coding & the entire Revenue Cycle Management Spectrum.
Bikham Healthcare (bikhamhealthcare.com) has 676 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Health Equipment · New York, New York
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Health Equipment · Brooklyn, New York
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Health Equipment · Brooklyn, New York
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Showing 93 reviews with 1 star · Clear filters
Tabisha
Bikham healthcare is a scam. This company has taken money from me without helping me with any service. Bikaham healthcare does not even return phone calls relating to this matter. Shame on this company for taking people Money.
Bee
I have been waiting since 2023 to be credentialed and have not been credentialed with insurance providers. I was working with a lady by the name of Jelaina Hollingsworth and she was suppose to help me get credentialed. They charged me 1000.00 dollars and I have only been credentialed with molina insurance all the others that they said they would help me with, I never received a credentialing. I work in the Home Healthcare setting. The company I used is located on 99 Wall Street #158, New York, NY 10005. I recommend doing everything yourself because this company will take the money and run. Trust Pilot attempts to remove negative comments concerning this company so, we will put the review on other pages to warn business of this company that steals money from other business.
Response from Bikham HealthcareAug 26, 2024
Dear Bee, We are deeply grateful for your openness in sharing your thoughts with us, and we extend our sincerest apologies for any inconvenience you may have experienced. To better understand and address your concerns, we kindly request that you connect with our Executive Helpdesk at [email protected]. Regrettably, we've encountered difficulty locating your account using only your first name, and we are eager to assist you promptly. Your satisfaction is our top priority, and we are fully committed to resolving any issues you may have encountered. Your cooperation in providing the necessary information will greatly aid us in swiftly resolving this matter. Thank you for entrusting us with your credentialing needs as we eagerly await your response. Warm regards, Team Bikham Healthcare
Mitchell C.
Total scam . I had to hire another company to take over. They are inadequate . I am contacting my attorney
Patrice P.
Im completely disgusted with the service here it'd been 2 years and Im still waiting on creditialing. These people don't seem to care about the hold they are putting on us.
John W.
So I am following up my review from 1 year prior. Bikram recently contacted me to check on my insurance paneling and I found this interesting since I have yet to credential with the majority of the insurances I paid for. While I thought they knew who I was when they asked for my CAQH access. Subsequently when I asked if there was an update, I was told they didn't know what I was talking about. In my opinion, please do yourself a favor and AVOID this company. They will take your money and NOT hold themselves responsible.
Response from Bikham HealthcareAug 1, 2024
Hello Dr. Wang, Thank you for your feedback. We sincerely apologize for any inconvenience you may have experienced. We recognize that you engaged Bikham to credential with twelve insurance plans. Upon reviewing your account, we identified discrepancies in your CAQH profile as reported by the commercial payers. Despite our prompt notification, we received invalid credentials from your end. We understand the critical importance of this process for the seamless operation of your business. To prevent any further delays, it is essential that we receive the required information from you in a timely manner. Our PR team is available to address any questions or concerns you may have. While the applications are under review and nearing approval, unresolved deficiencies identified by the payers could result in denials, which would affect the overall timeline. We have attempted to reach you via email and phone with no success. Please provide your availability by contacting us at [email protected], and a member of our team will reach out to you promptly. Thank you, Team Bikham Healthcare
Jamal R.
I am beyond frustrated with the follow-up and communication from Bikham Healthcare. On July 19th, I spoke with one of the directors who assured me that I would receive a resolution or at least an update within 2-3 days. It has now been over a week, and there has been nothing but deafening silence. This experience has been an absolute nightmare, consuming countless hours of my time and energy. Despite their empty promises of care and commitment, their actions have shown nothing but negligence and disregard. The lack of follow-up and communication is utterly unacceptable. Avoid signing up with them at all costs. Not only will you be throwing away your money, but you will also lose your peace of mind. This company is nothing short of a scam. I sincerely hope Bikham Healthcare takes this feedback seriously and makes significant improvements to their customer service and follow-up processes to prevent others from enduring such a horrible experience.
Response from Bikham HealthcareAug 1, 2024
Hello Jamal, Thank you for your feedback. We sincerely apologize for any inconvenience you may have experienced. We acknowledge that you engaged Bikham to credential with five insurance plans. A majority of these applications have not been processed by the payers due to the nature of your specialty as an In-Home Supportive Care Agency, which currently is not being enrolled by these payers. We value the time you took to discuss this matter over the phone and your interest in enrolling with Kaiser. Given the high demand for this plan in your state and the specialty restrictions involved, we will make every effort to facilitate your enrollment. Although we have submitted the application and have yet to receive a response, we will let you know of any developments. We understand the critical importance of these approvals for your business operations. While we strive to secure these approvals for you, please be aware that, as a third party, our influence over the timelines and decisions is limited. For any further clarification or assistance, please do not hesitate to reach out to us. Our team is prepared to provide prompt and effective support. Thank you, Team Bikham Healthcare
Sarah Ershad C.
COMPLETE WASTE OF TIME!!! VERY UNPROFESSIONAL, PLEASE STAY AWAY
Response from Bikham HealthcareAug 1, 2024
Hello Sarah, Thank you for your feedback. We sincerely apologize for any inconvenience you may have encountered. We acknowledge that you engaged Bikham to credential with ten insurance plans. We have noted that this is your second negative review of our services. Following your initial complaint, we promptly addressed your concerns by replacing several insurance plans and initiating the applications for those plans. Since then, we have not received any further queries from your end, and your Credily account has been updated with the current status of all applications on file. We would appreciate it if you could provide your availability by contacting us at [email protected] so we can arrange a discussion to address your concerns directly. We look forward to your response and the opportunity to resolve any issues. Thank you, Team Bikham Healthcare
Dan N.
ZERO RATING- Robert Wright being trained by Management has to be the worst customer service rep to handle any business relationship. It's been over 1 year and still no licensing? Could you imagine using them to Bill? Timely Filings ? Never...they are so unprofessional!!! Date of Experience is over 1 year ago not date shown. 05-23-2024 The only time we ever received some sort of response is when it posted a review on TrustPilot. Your customer service should be much more attentive to their customers especially when it is taking over 1 year since the order was placed. Robert was so attentive to get more providers to sign up, meanwhile when you call him for questions, he will either dodge your call or never call back. Terrible service all-around. My complaints are not illegitimate.
Response from Bikham HealthcareMay 22, 2024
Hello Dan Noor, Thank you for your feedback, and we apologize for any inconvenience. Upon reviewing your account, we found that you signed up with us in July 2023 for three license applications for two providers. Additionally, you added another account for one provider with three state license applications. In October 2023, we successfully filed one license application for New York state after receiving all the necessary information. However, we have been requesting additional information for the remaining applications for the past 10 months without receiving any response from you, causing significant delays. We eventually spoke with one of the providers after multiple attempts to reach you. They informed us that you no longer work for them and that we should not contact you regarding the information. However, we were never informed of this change, and you were our sole point of contact for these accounts. We understand the importance of this process, but according to our agreement, you are responsible for providing the necessary information promptly to avoid delays. We must meet the requirements of the state licensing boards, and incomplete applications are likely to be denied. During our conversation today, you confirmed that you did not post this negative feedback and that it was posted by someone else. As a result of this discussion, we are flagging the review as illegitimate, given that we clarified the facts and you verified that the feedback was from another individual. We also discussed the pending information, and you assured us that you would provide it as soon as possible. We look forward to hearing from you soon. Please reach out to us if you need any further assistance. We are always here to help. Thank you, Team Bikham Healthcare